Senior Associate, Learning and Development (Business Cards & Payments) - Remote

Are you a self-starter, a go-getter, and a deal maker? Are you disciplined and autonomous? In Capital One’s Business Cards & Payments group, you will find a culture that expects and rewards excellence. We believe in unlocking the power of people and equipping them to do great things! We are looking for like-minded people who can share our passion for success and a high sense of urgency to deliver on customer needs.

The Field Effectiveness Team is seeking a creative and experienced Senior Learning Associate to join our Learning and Development Team. In this role, you will be responsible for contributing to and managing key components of end-to-end learning projects. You’ll contribute to the strategic success of the field sales teams, helping to deliver best-in-class and measurable results. You will be instrumental in developing visually appealing, effective, and results-driven training materials and learning experiences that align with our organizational competencies.

Our ideal candidate is:

• A positive, solutions-oriented problem solver who is obsessed with creating and facilitating learning experiences that drive performance for our Sales Associates

• An engaging storyteller who uses their communication strengths to inspire others and advocate for creative and innovative learning solutions

• Detail-oriented and able to translate project goals into high-quality execution

• Equipped with strong project management skills with the ability to meet deadlines in an agile work environment

• Someone who thrives in a high-energy, fast-paced environment and has the discipline to manage priorities independently

• Excellent at communication and collaboration, with the ability to work closely with cross-functional teams to meet shared goals

• Someone who has the grit to work hard and the spirit to have fun while doing it

Key Responsibilities:

• Utilize instructional design, adult learning methodologies and best practices to design, develop and facilitate high-quality, engaging, and results-driven learning experiences that align with organizational competencies and have clear learning objectives

• Collaborate with L&D team members, sales leaders, and internal partners to identify performance gaps and support the implementation of high-quality, creative learning strategies

• Monitor the effectiveness of learning content through assessments, surveys, and feedback, utilizing data to suggest and implement iterative improvements

• Apply proficient knowledge of multimedia design and digital learning authoring tools to produce professional-grade graphics, animations, videos, and interactive elements

• Manage multiple learning project workstreams simultaneously, ensuring high quality and timely delivery

• Keep up-to-date on digital education trends and technologies to ensure our training programs remain effective

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 2 years of experience in Learning and Development or Instructional Design

• At least 2 years working with digital learning authoring tools (Articulate Storyline) and multimedia suites (Camtasia)

• At least 1 year of experience measuring and reporting on learning outcomes (surveys, assessments, or performance data to evaluate training effectiveness)

• At least 1 year of experience facilitating content and using instructional design models

• At least 1 year of experience with audio and video editing software

Preferred Qualifications:

• Bachelor’s degree or military experience

• 1+ year of experience supporting learning for sales teams

• Experience using AI coaching tools

• Experience in video production, podcasts and digital learning

• Experience engaging and collaborating with internal stakeholders

• Demonstrated application of adult learning methodologies (Bloom’s Taxonomy, Kirkpatrick’s Levels of Evaluations)

We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the qualifications to apply for this role.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $80,800 - $92,200 for Sr. Learning Associate

Richmond, VA: $80,800 - $92,200 for Sr. Learning Associate

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [Recruiting Accommodation@capitalone.com](mailto:Recruiting Accommodation@capitalone.com). All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).