Software ServiceNow Admin at CACI

Job Title: Software Service Now Admin

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

The Opportunity:

CACI is seeking a skilled and dedicated Software Service Now Admin with a strong specialization in Software Asset Management (SAM Pro) supporting the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. This role is crucial for providing support related to the government optimizing their software footprint, ensuring license compliance, reducing costs, maintaining their software assets and enhancing the overall efficiency of the software asset lifecycle. The successful candidate will be responsible for responding to requests, addressing issues, performing maintenance and optimizing Service Now SAM Pro, and ensuring the integrity of our software asset data from various sources. The ideal candidate will possess a deep understanding of software licensing models, IT Asset Management best practices, and the technical expertise to maximize the value of the software asset management solution.

Responsibilities:

• Service Now SAM Pro Management & Optimization:

• Configure, maintain, and optimize all aspects of Service Now SAM Pro, including software models, entitlements, licenses, discovery maps, and software installations.

• Provide support for license reconciliation, potential compliance gaps, and optimization requests.

• Administer and manage software asset lifecycles within SAM Pro, from procurement and deployment to retirement and disposal.

• Provide operational support for Publisher Packs (e.g. Microsoft, Oracle, IBM, Adobe) to ensure accurate calculation of complex license metrics.

• Troubleshoot and refine SAM-related dashboards, reports, and metrics to provide actionable insights into license compliance, spend, and optimization opportunities.

• Support software contract management, service catalog, procurement and other supporting processes within Service Now, linking contracts to entitlements and assets.

• Data Integration & Quality Assurance:

• Provide support for and troubleshoot integrations (e.g., import sets, transform maps, APIs, integrations with discovery tools like SCCM, AD etc.) to ingest comprehensive software asset data into Service Now SAM Pro.

• Follow and identify opportunities to improve data quality processes, including validation, cleansing, and normalization.

• Troubleshoot and resolve data discrepancies and integration issues impacting SAM Pro.

• Service Now Platform Administration & Development:

• Perform routine Service Now platform administration tasks including user/group management, ACLs, UI policies, business rules, client scripts, and workflow/Flow Designer configurations.

• Manage and troubleshoot incidents and service requests related to SAM Pro functionality and data integrations.

• Assist with Service Now platform upgrades, patching, and testing to ensure SAM Pro functionality is preserved and enhanced.

• Develop and maintain technical documentation, standard operating procedures (SOPs), and user guides for SAM processes and configurations.

• Adhere to Service Now best practices and ITIL framework principles.

• Stakeholder Collaboration & Strategic Support:

• Collaborate effectively with IT Asset Management, Procurement, Finance, Application Owners, and other IT teams to support software asset management.

• Provide expertise and guidance on software licensing models, SAM best practices, and the capabilities of Service Now SAM Pro.

• Participate in requirements gathering, solution design, and testing phases for new SAM initiatives and platform enhancements.

Qualifications:

Required:

• Ability to obtain and maintain a Secret clearance
• 10+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience).
• 3+ years of hands-on experience as a Service Now Administrator.
• 2+ years of dedicated, in-depth experience specifically with Service Now Software Asset Management Professional (SAM Pro), including configuration, reconciliation, and optimization.
• Proven experience with data integration within Service Now (e.g., import sets, transform maps, scripting) and integrating with various discovery sources.
• Strong understanding of IT Asset Management (ITAM) processes and the software asset lifecycle.
• Familiarity with various software licensing models (e.g., per user, per processor, core-based, subscription, concurrent, cloud).
• Proficiency in Service Now platform administration and development in various versions of Service Now.
• Deep understanding of the Service Now CMDB and its critical relationship with SAM.
• Ability to troubleshoot technical issues within Service Now SAM Pro and integrations.
• Experience with scripting in Service Now for custom solutions and data manipulation.
• Experience with REST/SOAP integrations.
• Basic understanding of SQL and database concepts.

Desired:

• Service Now Certified System Administrator (CSA)

• Service Now Certified Implementation Specialist

• Software Asset Management (CIS-SAM)

What You Can Expect: A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$75,200-$158,100

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.