Technical Support Specialist at CACI

Job Title: Technical Support Specialist

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required:

Type of Travel:

Exciting Opportunity: Join Our Dynamic Technical Support Team!

Are you passionate about solving problems and helping others? Do you thrive in a fast-paced environment where no two days are the same? We’re looking for a dedicated Customer Technical Support Specialist to join our growing team. In this role, you’ll be the first line of support for our customers, ensuring they have the best experience possible with our products and services.

Key Responsibilities:

• Deliver exceptional Tier 1 (Help Desk) and Tier 2 (Escalation) support to our valued customers.

• Provide top-notch technical assistance and resolve customer issues promptly.

• Troubleshoot and diagnose technical problems with expertise and efficiency.

• Create and manage user accounts to ensure smooth access to our systems.

• Guide customers through application configurations for optimal performance.

• Collaborate directly with vendor support teams to resolve complex issues.

What We’re Looking For:

• Required Qualifications:

• An active NSA FSP.

• Proven experience in handling help desk tickets: engaging with customers, investigating issues, and effectively communicating status and resolutions.

• Experience with ticketing applications such as Jira or Service Now.

• Excellent communication skills to ensure clear and helpful interactions with customers.

• Education and Experience:

• Bachelor’s degree in a technical discipline (or equivalent experience).

• 10 years of experience as a System Administrator in programs of similar scope, type, and complexity (5 years of additional SA experience may substitute for a bachelor’s degree).

• Preferred Qualifications:

• Experience with Kibana, Elasticsearch, or Splunk.

Why Join Us?

• Impactful Work:

Make a real difference in customers’ experiences every day.

• Growth Opportunities:

Continuous learning and career advancement within a supportive environment.

• Collaborative Culture: Work with a team of passionate professionals who value innovation and teamwork.

• Flexible Work Environment:

Enjoy a balance between work and personal life with our flexible work options.

Ready to Make a Difference?
If you’re excited about the opportunity to support customers and grow your technical skills in a vibrant team, we’d love to hear from you. Apply now and take the first step toward an rewarding career with us!

What You Can Expect: A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$70,800 - $148,600

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.