Entity:

Customers & Products:

Job Family Group:

Sales Group

Job Description:

bp is looking for a commercially aware and highly organised Operational Excellence and Dealer Performance Lead to strengthen the performance, governance, and operational discipline of our retail network in South Africa.

This role is ideal for someone who thrives in a fast-paced, multi-stakeholder environment and enjoys combining operations, performance management, governance, dealer engagement, and transformation support into one impactful position.

You will play a central role in driving operational excellence across the dealer network by improving structures, supporting business-critical forums, tracking performance, coordinating dealer lifecycle activities, and ensuring high standards of compliance, reporting, and documentation. This is a role for someone who can bring structure, visibility, and executional discipline to complex operational priorities.

What You Will Do

As the Operational Excellence and Dealer Performance Lead, you will support the consistent execution of operational and dealer performance priorities across the network. Your responsibilities will include:

Governance and Operational Coordination

• Coordinate governance forums including NEC, Working Groups, and Focus Groups.
• Manage meeting schedules, agendas, documentation, minutes, and follow-up actions.
• Maintain central repositories and shared documentation to support visibility and accountability.

Dealer Performance and Reporting

• Design, maintain, and improve dealer performance scorecards and reporting tools.
• Track quarterly performance trends, incentive measures, and operational indicators.
• Support reporting initiatives that improve visibility of dealer and network performance.

Stakeholder Engagement and Enterprise Development

• Engage with internal and external stakeholders including NEF, SEDFA, and DMRE.
• Support transformation initiatives, B-BBEE reporting, and enterprise development activities.
• Help ensure that strategic transformation priorities are properly tracked and supported.

Dealer Lifecycle and Network Support

• Manage dealer onboarding and change-of-hand processes.
• Support franchisee lease renewals and dealer-related communications.
• Coordinate site-for-sale processes and stakeholder updates.
• Assist with dealer engagement roadshows, conferences, and related logistics.

Standards, Compliance and Documentation

• Maintain dealer operational manuals, training materials, and process documentation.
• Ensure document management systems are accurate, organised, and audit-ready.
• Support compliance discipline through effective process control and record keeping.

Commercial and Operational Support

• Coordinate consignment stock conversion activities with relevant stakeholders.
• Calculate CPI-linked rental increases and support approval submissions.
• Contribute to dashboards, profitability models, and ad hoc operational analysis.

What We Are Looking For

Essential Education

• Bachelor’s degree in:
• Business Management
• Operations Management
• Commerce
• or a related field

Advantageous Qualifications

• Postgraduate qualification
• Project Management certification
• Change Management certification
• Continuous Improvement or Operational Excellence certification

Essential Experience

• Proven years of experience in retail operations, dealer/franchise management, or operational excellence
• Experience working in a multi-site retail, dealer, or franchise environment
• Experience coordinating governance forums, working groups, or operational committees
• Experience managing cross-functional operational initiatives
• Exposure to enterprise development, transformation, or B-BBEE reporting is preferred

Key Skills

Technical Skills

• Advanced Excel and strong Microsoft Office capability
• Strong reporting and data interpretation skills
• Experience developing performance scorecards
• Experience with dashboards and data tracking tools
• Familiarity with document management systems

Professional Skills

• Strong stakeholder engagement and relationship management
• Excellent written communication and documentation skills
• Strong attention to detail and process discipline
• Analytical thinking and problem-solving ability
• Strong planning, coordination, and follow-through
• Ability to manage multiple priorities in a structured and organised way

What Success Looks Like

Success in this role will be measured by:

• Effective coordination of governance forums and working groups
• High-quality, accurate, and timely dealer performance reporting
• Smooth dealer onboarding, transitions, and renewal processes
• Strong support of transformation and enterprise development priorities
• Well-managed documentation with strong audit readiness
• Improved structure, visibility, and execution across operational initiatives

Why Join bp

This is an opportunity to join a business where operational discipline, dealer performance, and transformation are critical to long-term success. You will work across a wide range of operational priorities, build strong cross-functional relationships, and contribute directly to the effectiveness and performance of the retail network.

If you are someone who enjoys bringing order to complexity, improving operational performance, and working across governance, reporting, and dealer management, this role offers a strong platform for impact and growth.

Travel Requirement

Up to 25% travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Account strategy and business planning, Agility core practices, Business Acumen, Business Analysis, Consultative selling skills, customer and competitor understanding, Customer Profitability, Customer Segmentation, Customer Value Proposition, Digital Fluency, Global Perspective, Internal alignment, market, Negotiating value, Offer and product knowledge, Partner relationship management, Sales forecasting/demand planning, Sector, Stakeholder Management

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.