Jr. IT Support Analyst at Bosch

• Manage and respond to incident/requests, change and asset management through the use of corporate wide tool. Receive and respond to incoming calls and/or emails regarding PC and/or hardware problem
• Interface with, and provide training and support to customers and staff on computer operation and defined suite of training courses as published by local HR department
• Perform on-site analysis, diagnosis, and resolution of moderate PC problems for a variety of customers, and recommend and implement corrective hardware solutions, including off-site repair as needed
• Business consulting with internal departments. Gather requirements from our customers and bring back to the central teams to find a solution to meets the customer’s needs.
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to work in a team-oriented, collaborative environment
• Strong customer-service awareness/orientation
• Analytical and problem-solving abilities
• Excellent technical knowledge of network and PC hardware
• Hands-on hardware troubleshooting experience
• Able to read and understand technical manuals, procedural/process documentation
• Able to serve as business advisor/consultant and as a knowledgeable resource for others
• Possess effective interpersonal skills and relationship-building skills
• Well-developed written and oral communication skills
• Able to present ideas in user-friendly language
• Capable of understanding the organization's goals and objectives
• Has a good understanding of local, regional and global business requirements and the ability to translate them into IT solutions for the business

Bosch is constantly expanding their international presence, since for us cultural diversity represents one of our greatest strengths. We are continuously promoting the growth of our more than 13,000 associates, who develop their full potential in one of the highest quality companies in technology. We value the balance between personal and work life as one of the main tools to improve the creativity and productivity of our associates.

Bosch was founded in Stuttgart in 1886 by Robert Bosch (1861-1942) and for over 130 years has
been distinguished by a unique corporate culture based on solid values that drive us to improve every day. Our products, present in a wide variety of lands, contribute to improve the quality of life of millions of people.