Service Now Program Manager, Lead

The Opportunity:

An effective Service Now program requires a manager who is passionate about guiding it through the complexities of its lifecycle. It requires someone who is dedicated to identifying challenges, mitigating risks, and supporting a team with vision and focus. That’s why we need a seasoned Service Now Program manager like you who can ensure our program achieves success.

As a Service Now Program Manager on our team, you’ll design, implement, and maintain impactful programs by guiding Federal Government clients toward successful and scalable Service Now implementations. Our clients will trust you to organize and coordinate program objectives, while your team will look to you for direction as they navigate requirements, budget constraints, and staffing challenges. As an authority in our Service Now practice, you’ll identify opportunities to grow the business by supporting our client’s mission. You’ll also broaden your expertise in problem management, strategic planning, reviewing contracts, and more. This is your chance to facilitate change and create impact while sharing your knowledge and expertise of program management methodologies. This position is located in Mc Lean, VA.

Join us. The world can’t wait.

You Have:

• 8+ years of experience in management of Service Now programs

• Experience writing reports for executive leadership

• Experience managing Federal contracts

• Experience with integrated project schedules and critical path management

• Experience developing and using Work Breakdown Structures and Work Packages

• Experience developing and implementing complex contract program initiatives, change control processes, and managing technical requirements

• Ability to review and comprehend Service Level Agreements and requirements documents

• Ability to analyze the performance of IT services using metric analysis tools

• Bachelor's degree

• Certified Project Management Professional (PMP) Certification

Nice If You Have:

• Experience with National Institutes of Health contracts

• Master’s degree

• ITIL v3 or v4 Certification

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model

Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.