About this role

Own advanced operational support and stability for enterprise data platforms, acting as the primary L2/L3 interface for ETL/ELT pipelines, orchestration, observability, and Snowflake workloads. The role bridges execution and engineering, with accountability for incident resolution, platform reliability, and operational improvement.

Key Responsibilities:

• Own L1/L2 operational support for production data platforms, including data lakes, streaming pipelines, and Snowflake-based analytics.
• Diagnose and resolve complex failures in ETL/ELT pipelines and orchestration frameworks, partnering with engineering where required.
• Actively manage incidents, including impact assessment, remediation coordination, and post‑incident documentation.
• Improve monitoring, alerting, and observability coverage, identifying gaps and driving instrumentation enhancements.
• Support onboarding of new pipelines and data products by validating operational readiness, scalability, and reliability.
• Analyze recurring incidents and data quality issues, contributing to root cause analysis (RCA) and long‑term remediation.
• Mentor analysts through guidance on operational best practices, troubleshooting, and platform behavior.
• Contribute to automation initiatives to reduce manual effort and improve operational efficiency.

Required Skills & Qualifications:

• Strong understanding of enterprise data platforms, including data lakes, warehouses, streaming, and Snowflake.
• 4+ years of work relevant experience
• Hands‑on experience with ETL/ELT pipelines and orchestration tools (e.g., Airflow).
• Practical experience with monitoring, alerting, and observability systems.
• Working knowledge of AWS, Azure, and/or GCP, with exposure to cloud-native data services.
• Experience supporting production systems with defined SLAs and incident management processes.

Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

Black Rock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at Black Rock.

About Black Rock

At Black Rock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on Black Rock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

Black Rock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.