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Customer Excellence & Operations Internship

Biogen

Customer Excellence & Operations Internship

Biogen

Milan, Italy

·

On-site

·

Internship

·

1w ago

Required Skills

English

PowerPoint

Excel

Project Management

Durante lo stage, la risorsa avrà l’opportunità di focalizzare il suo percorso formativo su progetti di innovation,omnicanalità e soluzioni di digital health.

Sotto la guida del tutor, prenderà parte alle seguenti attività:

  • Supporto al change management nell’ambito della digital evolution dell’affiliata;
  • Collaborazione nel lancio, nello sviluppo e nella gestione di iniziative digitali rivolte a diversi stakeholder, come:App o soluzioni digitali sviluppate per pazienti, caregiver e largo pubblico
  • Piattaforme scientifiche per operatori sanitari
  • Contributo nel design e delivery di campagne omnichannel multi-target;
  • Condivisione e promozione di progetti digitali e innovativi all’esterno e all’interno dell’azienda attraverso la preparazione di materiali, presentazioni, contributi a meeting cross‑funzionali;
  • Supporto nell’identificazione di metriche efficaci per misurare l’impatto delle attività in cui sarà coinvolta.

Education, Experience e Soft Skills

  • Laurea in Marketing, Comunicazione, Economia, Digital Marketing, Digital Communication o affini, farmacia, CTF o affini ma con spiccato interesse per il mondo digitale.
  • Master post-lauream in Digital Marketing o equivalente (costituisce un plus)
  • Ottima padronanza dell’inglese scritto e parlato
  • Ottime capacità di comunicazione orale e scritta
  • Attitudine al multitasking e buone competenze di project management
  • Buone capacità analitiche e di visione strategica
  • Autonomia nella gestione di suite Office, in particolare PowerPoint, Excel e tool di AI generativa
  • Preferibilmente con capacità di scrittura testi per diversi canali e target (siti web, email, social media, app mobile, etc.)

Job Level: Internship

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.

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About Biogen

Biogen

Biogen

Public

Specializing in the treatment of neurological diseases.

5,001-10,000

Employees

Cambridge

Headquarters

Reviews

4.1

47 reviews

Work Life Balance

3.6

Compensation

4.7

Culture

4.1

Career

4.4

Management

3.8

84%

Recommend to a Friend

Pros

Opportunities for continuous learning and growth

Strong engineering culture with focus on code quality

Cutting-edge technology stack and interesting technical challenges

Cons

Organizational changes and restructuring can be disruptive

Fast-paced environment with tight deadlines

Work-life balance can be challenging during product launches

Salary Ranges

541 data points

Mid/L4

Senior/L5

Mid/L4 · SR Analyst, R&D Business Ops

1 reports

$131,388

total / year

Base

$114,250

Stock

-

Bonus

-

$131,388

$131,388

Interview Experience

47 interviews

Difficulty

3.5

/ 5

Duration

14-28 weeks

Offer Rate

36%

Experience

Positive 65%

Neutral 25%

Negative 10%

Interview Process

1

Phone Screen

2

Technical Interview

3

System Design

4

Behavioral

5

Team Fit

Common Questions

Tell me about a challenging project

System design question

Coding problem

Why this company