Operations Team Lead

1 month ago• Toronto, Canada
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About Us

Bank of America provides people, companies, and institutional investors with industry-leading financial products and services.
Size: 10000+ employees

Industry: Financial Services

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

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Description:

This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks.

Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager.

Job expectations include having an awareness of foundational operations and familiarity in a specific product line.

This position requires adaptability to meet operational demands. The successful candidate should be prepared to work on holidays and adjust to varying shifts as necessary. We are committed to maintaining a professional and supportive environment while ensuring business continuity

Responsibilities- Resolves day-to-day problems and executes deliverables within the business unit

• Provides functional expertise knowledge to projects or initiatives relating to the business unit
• Overseas team workload and provides general oversight and direction to team
• Maintains internal, operational controls and works within risk appetite of the business unit
• Reviews processes to ensure they are efficient and implements process improvement opportunities
• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results.
• Leads and encourages the identification, escalation and resolution of potential risks.

Skills- Three to five years of experience within Operations environment with a financial institution.

• Knowledge of payment processes and Canadian clearing systems/rules an asset.
• Proficient in Microsoft Office Suite with a strong background in Excel is a must
• Advanced analytical skills, with ability to use data to solve difficult problems and accurately interpret reports, models, and metrics; able to lead, execute and track results.
• Business Operations oversight
• Attention to Detail
• Collaboration
• Customer and Client Focus
• Active Listening
• Administrative Services
• Data Collection and Entry
• Quality Assurance

What Bank of America Offers Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees.

Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization.

Bank of America is an Equal Opportunity Employer.

Bank of America encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

Client-provided location(s): Toronto, Canada

Job ID: Bank OfAmerica-JR-25047973

Employment Type: FULL_TIME

Posted: 2025-12-19T18:55:41
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Perks and Benefits

Health and Wellness

• FSA
• HSA
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Pet Insurance
• Mental Health Benefits

Parental Benefits

• Non-Birth Parent or Paternity Leave
• Birth Parent or Maternity Leave
• Adoption Assistance Program
• Adoption Leave
• Family Support Resources

Work Flexibility

Office Life and Perks

Vacation and Time Off

• Leave of Absence
• Personal/Sick Days
• Paid Holidays
• Paid Vacation
• Sabbatical
• Volunteer Time Off

Financial and Retirement

• 401(K) With Company Matching
• 401(K)
• Financial Counseling

Professional Development

• Tuition Reimbursement
• Internship Program
• Associate or Rotational Training Program
• Mentor Program
• Access to Online Courses

Diversity and Inclusion

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