Key Responsibilities:

• Install, configure, harden, and maintain Service Now MID Servers on Windows and Linux.
• Administer MID Server configuration including capabilities, schedules, load distribution, and standard build baselines.
• Support Service Now Discovery and Orchestration by ensuring MID Server health, connectivity to targets, and reliable job execution.
• Monitor and troubleshoot ECC Queue processing, MID Server status/heartbeats, and integration performance issues.
• Perform MID Server upgrades, patching, and lifecycle management, including testing/validation and rollback planning.
• Configure and support MID Servers in proxy-based network environments, including authentication, allowlisting, and connectivity diagnostics.
• Implement and maintain secure connectivity using TLS, including troubleshooting handshake/certificate-chain issues.
• Manage certificate lifecycle activities: install/import, renew, rotate, and update trust stores/keystores on Windows/Linux.
• Develop and maintain operational documentation (runbooks, SOPs) and participate in incident/problem/change processes.
• Drive operational improvements through automation, standardization, and root-cause analysis of recurring issues.

Required Qualifications:

• Hands-on experience administering Service Now MID Servers in enterprise environments.
• Experience supporting Service Now Discovery and Orchestration use cases that rely on MID Servers.
• Strong troubleshooting skills across Windows/Linux, networking, proxies, and TLS/certificates.
• Scripting capability using PowerShell and/or Unix shell scripting (bash/sh) for automation and diagnostics.
• Ability to work effectively in an operational environment (incident response, change coordination, documentation discipline).

Required Skills (Primary)

• Service Now MID Server Administration
• Service Now Discovery support
• Service Now Orchestration support
• ECC Queue monitoring/troubleshooting
• Proxy configuration & connectivity troubleshooting
• TLS and certificate installation/renewal/rotation

Preferred Skills (Secondary)

• Linux administration
• DevOps concepts and operational automation practices
• Site Reliability Engineering (SRE) concepts (availability, incident/problem management, reliability improvements)
• Network and Internet Security fundamentals
• Exposure to Public Cloud Security Architectures
• Exposure to Kubernetes
• Exposure to AWS (Amazon Web Services) and Google Cloud Platform (GCP)
• Familiarity with Edge Computing Architecture concepts

Work Environment / Additional Information:

• MID Server environments span both Windows and Linux.
• Integrations operate in environments requiring proxy usage and ongoing TLS/certificate maintenance.

Key Responsibilities:

• Install, configure, harden, and maintain Service Now MID Servers on Windows and Linux.

• Administer MID Server configuration including capabilities, schedules, load distribution, and standard build baselines.

• Support Service Now Discovery and Orchestration by ensuring MID Server health, connectivity to targets, and reliable job execution.

• Monitor and troubleshoot ECC Queue processing, MID Server status/heartbeats, and integration performance issues.

• Perform MID Server upgrades, patching, and lifecycle management, including testing/validation and rollback planning.

• Configure and support MID Servers in proxy-based network environments, including authentication, allowlisting, and connectivity diagnostics.

• Implement and maintain secure connectivity using TLS, including troubleshooting handshake/certificate-chain issues.

• Manage certificate lifecycle activities: install/import, renew, rotate, and update trust stores/keystores on Windows/Linux.

• Develop and maintain operational documentation (runbooks, SOPs) and participate in incident/problem/change processes.

• Drive operational improvements through automation, standardization, and root-cause analysis of recurring issues.

• Required Qualifications

• Hands-on experience administering Service Now MID Servers in enterprise environments.

• Experience supporting Service Now Discovery and Orchestration use cases that rely on MID Servers.

• Strong troubleshooting skills across Windows/Linux, networking, proxies, and TLS/certificates.

• Scripting capability using PowerShell and/or Unix shell scripting (bash/sh) for automation and diagnostics.

• Ability to work effectively in an operational environment (incident response, change coordination, documentation discipline).

• Required Skills (Primary)

• Service Now MID Server Administration

• Service Now Discovery support

• Service Now Orchestration support

• ECC Queue monitoring/troubleshooting

• Proxy configuration & connectivity troubleshooting

• TLS and certificate installation/renewal/rotation

• Preferred Skills (Secondary)

• Linux administration

• DevOps concepts and operational automation practices

• Site Reliability Engineering (SRE) concepts (availability, incident/problem management, reliability improvements)

• Network and Internet Security fundamentals

• Exposure to Public Cloud Security Architectures

• Exposure to Kubernetes

• Exposure to AWS (Amazon Web Services) and Google Cloud Platform (GCP)

• Familiarity with Edge Computing Architecture concepts

• Work Environment / Additional Information

• MID Server environments span both Windows and Linux.

• Integrations operate in environments requiring proxy usage and ongoing TLS/certificate maintenance.

Weekly Hours:

40

Time Type:

Regular

Location:

• IND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge City, IND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd
• Adm: Intl Tech Park, Innovator Bldg

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.