Service Delivery Manager, SL Tech Manager CRS - DCS.

Are you looking to impact a leading transnational company with your knowledge?

This opportunity is waiting for you!

Aon is in the business of the best decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust and passionate about helping our colleagues and customers succeed.

What will the typical day be like.

The Senior Service Delivery Manager is responsible for ensuring the smooth and efficient delivery of high-quality services for the 3 different Lo Bs that will fill these positions: HS, CRS, and DCS clients.

They oversee service operations, manage customer relationships, and lead cross-functional teams to meet performance goals, identify risks and dependencies across all IT services, scale and also manage the people involved in each service, as well as the right communication and support.

Oversee service delivery in complex environments with multiple clients.

Lead internal teams and coordinate with external suppliers.

Manage follow-up meetings with stakeholders.

Resolve or escalate issues before they affect the project schedule or scope.

Implement continuous improvements in delivery processes.

Deliverable validations before presenting them to the client.

Skills and experience that will lead to success.

You must have a Bachelor's Degree in Completed.

Languages: Advanced English.

Experience.

Experience: 4 years and more in similar positions in IT Application implementation projects.

Leadership and team management skills.

Effective communication and interpersonal skills.

In-depth knowledge of the ITIL framework and service management best practices.

Proficiency in service management tools (e.g., Service Now).

Experience: in project management (ideally with PMP certifications).

Financial skills for budget management, continuous improvement approach and the adoption of new technologies.

How we support our colleagues.

In addition to our comprehensive benefits package, we foster a united workforce.

In addition, our agile environment allows you to manage your wellbeing and work-life balance, ensuring that you can be your best at Aon.

In addition, all colleagues enjoy two "Global Wellbeing Days" each year, which encourages them to take time to focus on themselves.

We offer a variety of workstyle solutions, but we also recognize that flexibility goes beyond the workplace...

And we are all in favor.

We call this Smart Working!

Our culture of continuous learning inspires and equips you to learn, share, and grow, helping you reach your full potential.

As a result, at Aon, you're more connected, relevant, and valued.

Aon values an innovative and diverse workplace where all colleagues feel empowered to be themselves.

Aon prides itself on being an equal opportunity workplace.

Aon provides equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital status, domestic partnership, or other legally protected status.

We welcome everyone's applications and provide individuals with disabilities with reasonable accommodations to participate in the job application, interview process, and to perform essential job functions once on board.

If you would like to learn more about the reasonable accommodations we offer, please email Reasonable Accommodations@Aon.com Á1 2571608
Service Delivery Manager, SL Tech Manager CRS - DCS.

Are you looking to impact a leading transnational company with your knowledge?

This opportunity is waiting for you!

Aon is in the business of the best decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust and passionate about helping our colleagues and customers succeed.

What will the typical day be like.

The Senior Service Delivery Manager is responsible for ensuring the smooth and efficient delivery of high-quality services for the 3 different Lo Bs that will fill these positions: HS, CRS, and DCS clients.

They oversee service operations, manage customer relationships, and lead cross-functional teams to meet performance goals, identify risks and dependencies across all IT services, scale and also manage the people involved in each service, as well as the right communication and support.

Oversee service delivery in complex environments with multiple clients.

Lead internal teams and coordinate with external suppliers.

Manage follow-up meetings with stakeholders.

Resolve or escalate issues before they affect the project schedule or scope.

Implement continuous improvements in delivery processes.

Deliverable validations before presenting them to the client.

Skills and experience that will lead to success.

You must have a Bachelor's Degree in Completed.

Languages: Advanced English.

Experience.

Experience: 4 years and more in similar positions in IT Application implementation projects.

Leadership and team management skills.

Effective communication and interpersonal skills.

In-depth knowledge of the ITIL framework and service management best practices.

Proficiency in service management tools (e.g., Service Now).

Experience: in project management (ideally with PMP certifications).

Financial skills for budget management, continuous improvement approach and the adoption of new technologies.

How we support our colleagues.

In addition to our comprehensive benefits package, we foster a united workforce.

In addition, our agile environment allows you to manage your wellbeing and work-life balance, ensuring that you can be your best at Aon.

In addition, all colleagues enjoy two "Global Wellbeing Days" each year, which encourages them to take time to focus on themselves.

We offer a variety of workstyle solutions, but we also recognize that flexibility goes beyond the workplace...

And we are all in favor.

We call this Smart Working!

Our culture of continuous learning inspires and equips you to learn, share, and grow, helping you reach your full potential.

As a result, at Aon, you're more connected, relevant, and valued.

Aon values an innovative and diverse workplace where all colleagues feel empowered to be themselves.

Aon prides itself on being an equal opportunity workplace.

Aon provides equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital status, domestic partnership, or other legally protected status.

We welcome everyone's applications and provide individuals with disabilities with reasonable accommodations to participate in the job application, interview process, and to perform essential job functions once on board.

If you would like to learn more about the reasonable accommodations we offer, please email Reasonable Accommodations@Aon.com Á1