Career Category

Information Systems:

Job Description

At Amgen, our mission is simple: to serve patients. Every day, our teams ensure that critical manufacturing and business processes run safely, reliably, and compliantly — enabling the delivery of life‑changing medicines to millions of patients worldwide.

Join us as: Global ERP Operations Lead, SAP Platform

LIVEWHAT YOU WILL DO

As Global ERP Operations Lead, you are responsible for the stability, performance and continuous improvement of Amgen’s SAP ERP platform. You lead global ERP run operations and ensure that the systems supporting critical business processes operate reliably, securely and compliantly.
You combine deep SAP operational expertise with strong leadership and stakeholder management skills to ensure service excellence and drive continuous improvement across the ERP landscape.

These are your key responsibilities:

• Lead global ERP run operations for SAP S/4HANA and integrated platforms, ensuring high availability and performance.

• Drive operational excellence through effective monitoring, incident, problem and change management.

• Define and manage operational KPIs and SLAs to ensure reliable ERP service delivery.

• Ensure ERP platforms meet cybersecurity, GxP, SOX and GDPR compliance requirements.

• Strengthen access management, segregation of duties and security patching processes.

• Identify opportunities for automation, standardization and modernization across ERP operations.

• Use operational metrics and insights to improve system resilience, user experience and cost efficiency.

• Lead and develop a global team of internal and partner resources.

• Partner closely with Solution Leads, Delivery teams and Infrastructure teams to ensure seamless system lifecycle management.

WIN

WHAT WE EXPECT OF YOU

We are all different, yet we all use our unique contributions to serve patients. The Senior Manager ERP Operations Lead we seek brings the following experience:

• Roughly 10 years experience in enterprises and / or consultancy firms.

• Proven success leading ERP implementation and / or operations in large, global organizations, ensuring system reliability and operational excellence.

• Deep expertise in SAP S/4HANA, SAP BTP and RISE with SAP environments.

• Strong experience managing complex system integrations and enterprise-scale SAP landscapes.

• Demonstrated ability to lead service delivery and vendor management through KPIs, SLAs and continuous improvement.

• Experience implementing automation and operational optimization initiatives within ERP platforms.

• Solid understanding of cloud infrastructure (AWS) and enterprise service management tools such as Service Now.

• Knowledge of ITIL practices and ERP security/compliance frameworks in regulated environments.

• Strong leadership, stakeholder management and communication skills.

THRIVEWHAT YOU CAN EXPECT FROM US

As we work to develop treatments that care for others, we also invest in the growth, well-being and development of our teammates. Amgen has been recognized as a World’s Best Workplace.

• Opportunities to grow your career across Amgen’s global technology and operations organization.

• A diverse and inclusive environment where teammates are empowered to bring ideas forward and make an impact.

• A competitive Total Rewards package, including salary, bonus, fixed 13th month, Amgen shares, holiday allowance and collective health insurance.

• A strong focus on well-being, including access to an on-site gym, sports facilities and a healthy company restaurant.

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