At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.  

Amex Digital Labs is responsible for catalyzing digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding membership assets to build digital experiences, and defining new products and services based on emerging technologies and trends. 

How will you make an impact in this role?

We are seeking an experienced product manager with strong product acumen and demonstrated experience building and deploying modern LLM-based systems to power customer-facing products. This role requires close collaboration with AI engineering teams and the ability to translate complex technical capabilities into scalable, safe, and intuitive customer experiences.

In this role, you will shape and deliver the end-to-end experience for AI-driven interactions, including multi-step agentic workflows operating within robust governance and safety boundaries. Working closely with engineers, data scientists, and design partners, you will help define product direction, drive execution, and deliver high-impact AI solutions that balance technical rigor with thoughtful experience design and measurable customer value.

Responsibilities Include:

• Support the definition and execution of the product roadmap for generative and agentic AI-powered customer-facing solutions, balancing long-term vision with immediate business priorities.

• Lead the end-to-end development of generative and agentic AI products, managing a dedicated scrum team and partnering closely with enterprise stakeholders and cross-functional teams to develop products in accordance with enterprise standards.

• Conduct customer research and competitive intelligence to ensure product requirements are reflective of real customer problems/needs and changing industry dynamics.

• Leverage analytics to monitor product performance and user engagement, driving actionable insights for continuous improvement.

• Support the configuration and deployment of LLMs and agentic AI workflows, ensuring they meet business requirements and provide accurate, high-quality responses and actions.

• Define and track metrics for LLM effectiveness, agentic system behavior, reasoning performance, model drift, hallucination rates, and user satisfaction, and make data-backed decisions to optimize outcomes.

• Partner with engineering and architecture teams to ensure appropriate model governance, compliance, and risk mitigation strategies for AI-enabled products.

Minimum Qualifications:

• Bachelor's degree in Computer Science, Engineering, Business, or a related field.

• 5+ years of product management experience in a highly regulated environment.

• Proven ability to drive 0–1 product development, translating emerging AI capabilities into viable, scalable customer-facing solutions.

• Hands-on expertise with LLMs, including prompt engineering, fine-tuning approaches, evaluation methodologies, RAG, and agentic AI concepts such as planning, tool orchestration, memory, and multi-step execution frameworks.

• Experience working with cross-functional teams in an Agile development environment.

• Exceptional communication, documentation and stakeholder management skills.

• A passion for AI, product experimentation, and the future of digital customer experiences.

Preferred Qualifications:

• Masters degree preferred.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.   

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.