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Stripe
Stripe

Financial infrastructure for the internet

Product Support Operations Associate, Weekend Shift

职能产品
级别应届/初级
地点Bengaluru, India
方式现场办公
类型全职
发布3个月前
立即申请

必备技能

Problem Solving

Communication

Analytical thinking

Customer Service

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth.

Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of “growing the GDP of the Internet.” Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves.

What you’ll do

Product Support Operations Associate is a global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, drive process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you!

Responsibilities

  • Troubleshoot and solve external user issues

  • Analyze our processes and instigate changes to help scale our operations and improve user experience

  • Work closely with other Stripe teams to improve our product offerings and messaging around new products and features

  • Gain unique insights into how thousands of businesses on Stripe scale and operate

  • Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future on organization

  • Partner with global operations specialists or business process owners to run a critical workflow

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

  • You have a user first mindset and are energized by the challenge of solving difficult problems

  • You have excellent communication skills, both written and verbally

  • You excel in analytical thinking and problem solving

  • You might have prior experience in customer service or internal/external user facing operations

  • You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges

  • You have a process-oriented mindset and ability to get things done

  • You enjoy working in an in-office environment with strong cross team collaboration and support

  • You are able to prioritize and enjoy working in a quick-moving environment

  • You are humble and have a proven track record for working well across teams and with external partners

  • You’re willing to work a weekend shift pattern of Sat-Sun and 3 week days, the SDC operates during daytime hours in 9 hour shifts (including 1 hour paid lunch break) scheduled to fall between the hours of 6am and 10pm.

Preferred qualifications

  • Prior experience or knowledge in user support

  • Prior experience working on projects or process improvement initiatives

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关于Stripe

Stripe

Stripe

Late Stage

Financial infrastructure for the internet

8,000+

员工数

South San Francisco

总部位置

$50B

企业估值

评价

9条评价

2.5

9条评价

工作生活平衡

2.0

薪酬

4.0

企业文化

1.8

职业发展

3.5

管理层

2.2

25%

推荐率

优点

Smart and brilliant coworkers

High compensation and benefits

Challenging and rewarding work

缺点

Toxic culture

Poor work-life balance and overworking

Poor management and leadership issues

薪资范围

1,046个数据点

Junior/L3

L2

L6

Mid/L4

Senior/L5

Staff/L6

L3

L4

L5

Junior/L3 · Product Manager L2

0份报告

$265,023

年薪总额

基本工资

-

股票

-

奖金

-

$225,470

$304,576

面试评价

5条评价

难度

3.2

/ 5

体验

正面 0%

中性 80%

负面 20%

面试流程

1

Application Review

2

Recruiter Screen

3

Technical Phone Screen

4

Onsite/Virtual Interviews

5

Team Matching

6

Offer

常见问题

Coding/Algorithm

System Design

Behavioral/STAR

Technical Knowledge

Culture Fit