At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand.

This Senior Associate role will focus on go-to-market responsibilities to further Labs’ governance guardrails and risk readiness. The successful candidate will serve as a central business contact over process improvement and standardization efforts for key products and projects on behalf of Amex Digital Labs. This person will develop a deep understanding of product initiatives and exhibit strong subject matter expertise in key Amex policies and processes.

Responsibilities:

• Own the Terms and Conditions Approval and Storage tool, updating it and educating on it as needed
• Own the Standard Operating Procedures annual refresh
• Assist in the Customer Complaints monthly review
• Identify areas to use OpenAI to improve the Governance team’s reporting
• Synthesize and disseminate policy changes that impact ADL’s product launch procedures
• Serve as the Innovation Area point of contact on the Governance team for all Generative AI products.
• In assigned projects:Influence cross-functional teams to ensure business alignment, requirements, and resourcing levels are optimal throughout plan
• Develop project trackers/overview decks, maintain ongoing project update meetings, and regularly communicate with partners regarding strategy, value proposition, and project updates
• Proactively anticipate risks/issues and ensure appropriate mitigation planning is in place to avoid compromising delivery
• Actively contribute to process improvement through customer, merchant/partner, and internal feedback to uniquely problem-solve obstacles and produce winning solutions
• Improve processes, develop toolkits/resources, and reengineer activities across the team to help increase agility and speed to market

Minimum Qualifications:

• Strong interest in governance and risk management spaces.
• Outstanding interpersonal, communication, and negotiation skills with the ability to influence partners across a wide variety of functions
• Strong agency, can handle ambiguity in a fast-moving organization, and thrives on a high level of autonomy and responsibility
• Ability to drive results against timelines, prioritize, and execute flawlessly
• Demonstrated strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions
• Outstanding program management skills to lead end-to-end partnerships across several key verticals simultaneously – product development, engineering & technology, marketing, operational excellence, servicing, legal, compliance, information security, etc.
• Self-starter that can excel in a dynamic environment by driving decision-making, working well under pressure, and adapting to frequent change
• Excellent relationship-building with partners and across internal stakeholders
• Proven track record in crafting and storytelling via PowerPoint presentations
• Possess intellectual curiosity about the evolving digital, mobile, and alternatives payments space and innovative membership experiences

Preferred Qualifications:

• Prior experience in risk management and product operations a plus
• Prior experience with Amex governance a plus (e.g. RCSA, NPA, RCM)

Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.