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职位AMD

Customer Debug Lead

AMD

Customer Debug Lead

AMD

Shenzhen, China

·

On-site

·

Full-time

·

6d ago

WHAT YOU DO AT AMD CHANGES EVERYTHING

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.THE ROLE:

Work closely with MDC/OEM/ODM partners to enable successful deployment of AMD server platforms by augmenting customer solutions with technical collateral, such as application note documentation, user guide on customization and tuning, sample and reference design materials, and debugging/profiling tools

  • Perform bringing up support, as well as debugging on internal and external reference and production designs, and provide solutions to customers
  • Engage directly on key technical topics, issues, architecture discussions, and performance optimizations with customers and internal teams and steer of multi-party discussion to convergence
  • Analytic ability to address technical issues and generate creative solutions
  • On-site support to speed up issue closure to meet overall project schedule

THE PERSON:

As the ideal candidate, you will be responsible for the following:

  • Working on any of the following (PCIe/Memory/CPU/Power Management/Platform and System Debug/RAS related failures) with customers to get problems resolved
  • Collaboration with AMD global teams to identify best solutions
  • Providing design and debug recommendations to customers for platform/system level related questions
  • Utilizing scopes and/or protocol analyzers and/or JTAG debug tools to narrow down and root cause platform/system failures

KEY RESPONSIBILITIES:

  • BS or MS in Computer Science or Electronic Engineering (or relative engineering fields)
  • 15+ years (PMTS) of server product development experience
  • Strong technical skills with extensive hands-on experiences in Hardware/Software platform design and system architecture
  • Experience in working directly with customers and enabling them to production
  • Leading collaborative technical discussions to drive resolution on technical issues and roll out technical initiatives
  • Be able to work in a high demand, fast paced environment with lots of real-time problem solving and critical thinking
  • Drive product platform debug efforts to identify root cause and resolution of AMD's Server SoC

PREFFERED EXPERIENCE:

  • Working experience with computer hardware architecture (CPU/APU/GPU, x86, pcie, memory, bus logic) and software architecture (OS, driver, firmware development)
  • Understanding of modern x86 microprocessor architecture and Server platform architecture
  • Debug skills at both SoC and system level
  • Experience of post silicon validation methodologies
  • Experience of lab equipment such as oscilloscopes, logic analyzers and protocol analyzers
  • In-depth understanding of x86 micro architecture and RAS (reliability, Availability and Serviceability)
  • Familiarity with programming / scripting language (C/C++, Python, Shell, ...)
  • Working knowledge of Server OSes (Linux, Windows Server)
  • Self-organizing and the ability multitask based on priorities
  • Must be a self-starting team player with excellent communication skills who can work with minimal guidance

Good communication skills to articulate complex problems bi-directional to customers and to internal teams

Benefits offered are described: AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.

This posting is for an existing vacancy.

THE ROLE:

Work closely with MDC/OEM/ODM partners to enable successful deployment of AMD server platforms by augmenting customer solutions with technical collateral, such as application note documentation, user guide on customization and tuning, sample and reference design materials, and debugging/profiling tools

  • Perform bringing up support, as well as debugging on internal and external reference and production designs, and provide solutions to customers
  • Engage directly on key technical topics, issues, architecture discussions, and performance optimizations with customers and internal teams and steer of multi-party discussion to convergence
  • Analytic ability to address technical issues and generate creative solutions
  • On-site support to speed up issue closure to meet overall project schedule

THE PERSON:

As the ideal candidate, you will be responsible for the following:

  • Working on any of the following (PCIe/Memory/CPU/Power Management/Platform and System Debug/RAS related failures) with customers to get problems resolved
  • Collaboration with AMD global teams to identify best solutions
  • Providing design and debug recommendations to customers for platform/system level related questions
  • Utilizing scopes and/or protocol analyzers and/or JTAG debug tools to narrow down and root cause platform/system failures

KEY RESPONSIBILITIES:

  • BS or MS in Computer Science or Electronic Engineering (or relative engineering fields)
  • 15+ years (PMTS) of server product development experience
  • Strong technical skills with extensive hands-on experiences in Hardware/Software platform design and system architecture
  • Experience in working directly with customers and enabling them to production
  • Leading collaborative technical discussions to drive resolution on technical issues and roll out technical initiatives
  • Be able to work in a high demand, fast paced environment with lots of real-time problem solving and critical thinking
  • Drive product platform debug efforts to identify root cause and resolution of AMD's Server SoC

PREFFERED EXPERIENCE:

  • Working experience with computer hardware architecture (CPU/APU/GPU, x86, pcie, memory, bus logic) and software architecture (OS, driver, firmware development)
  • Understanding of modern x86 microprocessor architecture and Server platform architecture
  • Debug skills at both SoC and system level
  • Experience of post silicon validation methodologies
  • Experience of lab equipment such as oscilloscopes, logic analyzers and protocol analyzers
  • In-depth understanding of x86 micro architecture and RAS (reliability, Availability and Serviceability)
  • Familiarity with programming / scripting language (C/C++, Python, Shell, ...)
  • Working knowledge of Server OSes (Linux, Windows Server)
  • Self-organizing and the ability multitask based on priorities
  • Must be a self-starting team player with excellent communication skills who can work with minimal guidance

Good communication skills to articulate complex problems bi-directional to customers and to internal teams

Benefits offered are described: AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.

This posting is for an existing vacancy.

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关于AMD

AMD

AMD

Public

Advanced Micro Devices, Inc. (AMD) is an American multinational semiconductor company headquartered in Santa Clara, California.

10,001+

员工数

Santa Clara

总部位置

$240B

企业估值

评价

3.7

10条评价

工作生活平衡

2.8

薪酬

3.2

企业文化

4.1

职业发展

3.4

管理层

3.8

68%

推荐给朋友

优点

Great team culture and spirit

Innovative projects and cutting-edge technology

Supportive management and leadership

缺点

High workload and overwhelming work demands

Work-life balance challenges

High pressure and stressful deadlines

薪资范围

6个数据点

L2

L3

L4

L5

L6

L2 · Customer Service Operations L2

0份报告

$270,725

年薪总额

基本工资

$108,290

股票

$135,363

奖金

$27,073

$189,508

$351,943

面试经验

2次面试

难度

3.0

/ 5

时长

14-28周

录用率

50%

面试流程

1

Application Review

2

Recruiter Screen

3

Hiring Manager Interview

4

Technical Interview

5

Offer

常见问题

Technical Knowledge

Behavioral/STAR

Past Experience

Problem Solving