Join Worldwide Grocery Stores (WWGS) Private Brands (PB) as a Program Manager within WW Shared Services, supporting Amazon and Whole Foods Market (WFM) across NA, EU, and APAC. This role sits at the intersection of Catalog, Launch Excellence (Perfect Product Launch), and Scaling Strategy, driving high-quality product launches and best-in-class customer experiences across a 4k+ ASIN portfolio.

We are looking for a Program Manager who is customer-obsessed, operates with strong ownership, and thrives in ambiguous environments. This role requires both strategic thinking and deep operational execution, spanning catalog quality, launch readiness, defect reduction, and scalable mechanism building.

You will define what “good” looks like for catalog and launch quality, build systems to measure and enforce it, and partner across Product, Sourcing, Supply Chain, Marketing, Tech, and Operations to deliver consistent, high-quality customer experiences.

Key job responsibilities
Own catalog quality and launch excellence for WWGS Private Brands, including detail page quality, defect reduction, and launch readiness across regions.

Build and improve scalable mechanisms, SOPs, dashboards, and tools that simplify catalog management, reduce manual work, and support automation or offshoring.

Partner across cross-functional teams to improve upstream inputs, clarify ownership, resolve defects, and drive better customer experience at launch and post-launch.

Identify systemic gaps and lead process improvements that raise the bar on catalog quality, operational efficiency, and launch performance over time.

Drive reporting and inspection mechanisms (for example WBRs, MBRs, and goal updates) to provide clear visibility into catalog quality, launch readiness, risks, and progress against business goals.

The Ideal Candidate:

Thrives in a fast-paced environment, balancing strategic thinking with hands-on execution, and uses data to drive decisions across multiple stakeholders and regions.

Creates clarity in ambiguous situations, structures problems effectively, and moves quickly with sound judgment to drive results.

Influences stakeholders at all levels through clear narratives, strong business judgment, and a focus on scalable, customer-centric solutions.

Simplifies complex processes and builds mechanisms that improve efficiency, ownership, and long-term scalability.

Demonstrates high ownership, strong curiosity, and consistently raises the bar on quality, customer experience, and operational excellence.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLook Ups) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually