Job Description

The Manager, Program Management – Business Readiness and Deployment leads a team of program managers responsible for executing training and enablement strategies that support successful adoption of new processes, tools, and initiatives across Nordstrom’s Merchandising organization. This role partners closely with the Learning & Leadership (L&L) Center of Excellence in HR, Process, Program and Enablement teams, and Product and Tech to drive coordinated, scalable rollout plans. A strategic people leader and systems thinker, this manager simplifies complex change, aligns resources to priorities, and ensures high-impact execution. The ideal candidate brings strong expertise in stakeholder engagement, change management, people leadership, instructional design, and performance measurement**,** with the ability to drive outcomes and long-term organizational readiness.

A day in the life…

• Lead, coach, and develop a team of program managers, fostering a culture of continuous improvement, accountability, and growth. Make resourcing and hiring decisions to build and sustain a high-performing team, aligned with strategic priorities.
• Build strong partnerships across the organization, collaborating with product, technology, process, program, and learning teams to drive alignment and uncover new opportunities to work better together.
• Lead the creation of training plans, learning materials, and communications that are clear, well-organized, drive understanding and engagement, and are aligned with industry standards — delivering with minimal oversight.
• Facilitate both in‑person and virtual training sessions, tailoring your approach to different audiences.
• Design how the team measures training effectiveness and drive the path forward to improve deployment strategies, leveraging data and feedback.
• Manage multiple complex projects at once, staying resilient, proactive, and solution‑oriented even when challenges arise.

You own this if you have…

• 6+ years of experience in training, deployment, project/program management, change management, or business process improvement.
• 3+ years of direct people management experience, including hiring, coaching, performance management, and team development.
• Demonstrated ability to lead and develop high-performing teams in a fast-paced, complex and ambiguous environment.
• Expertise in adult learning principles, instructional design, and sustainment methodologies.
• Strong experience developing and delivering training content across multiple formats (in-person, virtual, e-learning).
• Proven ability to drive change at scale through training and deployment strategies, with the strategic mindset to connect team work to broader business goals.
• Exceptional communication and facilitation skills, with the ability to translate complex or technical information into simple, actionable steps — and coach others to do the same.
• Ability to build strong relationships and influence stakeholders at all levels of the organization, including senior leadership.
• Preference for: Bachelor's degree in a related field or equivalent experience and Change Management certification.

This role is ideal for someone passionate about empowering teams, driving organizational adoption, and leading others to make a lasting impact. If you thrive in a fast-paced environment and are energized by developing people while delivering results, we'd love to hear from you!

This is a hybrid position requiring the selected candidate to work in person four days a week at the Nordstrom corporate offices in Seattle, WA.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away

• Life Insurance and Disability

• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

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Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$110,500.00 - $183,000.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf