Amazon is seeking motivated and hardworking individuals for the Fulfillment Center Trainer position. This role is ideal for candidates with strong work ethics, attention to detail, and a commitment to customer service excellence in product fulfillment operations.

Key job responsibilities

Training & Development:

Deliver comprehensive training across all FC operations including receiving, stowing, picking, packing, and shipping
Train associates on equipment operation including radio frequency scanners, forklifts, pallet jacks, and walkie-riders
Maintain expertise in all production processes to provide effective, real-world training
Stay current with latest techniques, tools, and operational processes
Operational Execution:

Perform all warehouse functions as needed, including picking orders on multi-level mezzanines, packing and shipping customer orders, and troubleshooting operational issues
Operate material handling equipment safely and efficiently
Adapt flexibly to various roles across the fulfillment center based on operational needs
Adhere to strict safety, quality, and production standards across all shifts

Leadership & Support:

Lead by example, demonstrating best practices and expected behaviors
Listen actively to associates and provide support to management teams
Maintain approachability and engage with employees to identify learning and development opportunities
Respond promptly to requests and follow through on commitments
Accept accountability, acknowledge mistakes, and continuously push personal limits

A day in the life
Conduct pre-shift safety briefings and training sessions across Receive, Stow, Pick, Pack, and Ship process paths. Perform quality audits, provide real-time coaching, and operate material handling equipment while demonstrating proper techniques. Support production operations during peak periods, troubleshoot issues, and complete training documentation. Adapt to labor transfers on daily or weekly basis per business requirements.

About the team
Team Structure:

Learning Managers: Oversee training strategy, curriculum development, and trainer performance across the site
FC Trainers: Deliver hands-on training, support operations, and serve as subject matter experts across all process paths
Process Assistants: Partner with trainers to reinforce learning and maintain operational standards
Operations Leadership: Collaborate with L&D to align training priorities with business objectives

Basic Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel

Preferred Qualifications

• Experience in customer-facing environment, warehousing, logistics or manufacturing

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.