As Senior Manager of Customer Terminal Software, you will lead the engineering organization responsible for the intelligence inside Leo’s ground terminals—the critical link between customers and the satellite network. This is a unique role at the intersection of embedded systems, cloud-scale services, and high-volume consumer hardware. You will drive both technical strategy and organizational execution to deliver reliable, globally deployed connectivity products that work on the land, sea, and air.

Export Control Requirement:

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Key job responsibilities

Organizational Leadership & Scale:

• Lead and grow a multi-layered organization of 30–40+ engineers and managers across embedded, systems, and application software.

• Build a high-performance engineering culture grounded in ownership, velocity, and operational excellence.

End-to-End Technical Ownership:

• Own the full customer terminal software stack—from board bring-up, BSP, and kernel stabilization to networking, device management, and user-facing applications.

• Define long-term architecture and ensure scalability, reliability, and maintainability across product generations.

Cross-Functional System Design:

• Partner with hardware, silicon, networking, and product teams to define system architecture, requirements, and roadmap.
• Drive hardware/software co-design decisions across SoC selection, RF integration, power, and thermal constraints.

Manufacturing & Factory Integration:

• Establish software strategies that enable high-volume manufacturing at scale, including BIST, factory diagnostics, and automated test infrastructure (ATE).
• Ensure every unit meets performance and reliability standards before deployment.

Global Product Execution:

• Lead delivery of high-volume consumer devices operating in diverse and challenging environments worldwide.
• Drive robustness in connectivity, performance, and lifecycle management, including OTA updates and fleet observability.

Operational Excellence

• Define mechanisms, metrics, and processes to ensure predictable delivery, high quality, and continuous improvement.
• Translate ambiguous product concepts into clear, executable engineering plans.

About the team
This is not a traditional software role. You will build systems where software meets physics—where signals traverse thousands of kilometers to satellites moving at orbital velocity.

If you’re motivated by building globally impactful systems at the intersection of hardware, software, and connectivity, this is an opportunity to define a new category of infrastructure at planetary scale.

Basic Qualifications

• 10+ years of engineering experience
• Experience managing multiple concurrent programs, projects and development teams in an Agile environment
• Bachelor’s degree in Computer Science, Computer Engineering, or related field or commensurate experience.
• 10+ years of experience leading software engineering teams, including managing organizations of 30+ engineers.
• Deep expertise in embedded systems (C/C++, RTOS, or Linux kernel)
• Strong experience in hardware/software integration and system bring-up.

Preferred Qualifications

• Experience partnering with product and program management teams
• Experience designing and developing large scale, high-traffic applications
• Experience with wireless technologies (LTE/5G, Wi-Fi) and IP networking (TCP/IP, routing, switching).
• Strong system-level thinking across embedded, networking, and cloud interfaces.
• Ability to operate effectively in ambiguous, fast-moving environments.
• Experience managing large-scale device fleets, including OTA update systems.
• Proven track record of delivering high-volume hardware/software products.
• Experience supporting manufacturing environments, including factory test and diagnostics.
• Excellent written and verbal communication skills, with the ability to influence senior leadership.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Redmond - 220,100.00 - 297,700.00 USD annually