Do you want to shape the future of how Alexa-enabled devices and the Alexa Cloud function? Do you want to set up, lead, grow, and be part of a team that builds services used by millions of customers? If you said yes to any or all of those, come join the Alexa Connected Devices! The team builds best-in-class tier-1 services that enable connectivity between Alexa-enabled devices and the Alexa Cloud.

We are seeking a Software Development Manager to lead the development of tier-1 services for the Alexa Cloud.

Key job responsibilities
You will set goals, define, develop and realize the roadmap, identify resource requirements and hire against it, develop the careers of engineers, deliver high-quality software that exceeds customer expectations, write docs to communicate vision, project status and operational reviews, and maintaining operational excellence of the system you own.

A day in the life
You will be a member of the leadership team and the technical leader responsible for service development and operations. You will collaborate with stakeholders from Alexa devices and several Alexa Cloud teams to define roadmaps, plan for new requirements, make prioritization trade-offs, and track dependencies. You will brainstorm new ideas with principal engineers to address requirements, solve problems, and scale services. Additionally, you will conduct sprint planning and daily scrum meetings to track deliverables. Furthermore, you will review operational and ticket dashboards to identify and prioritize customer issue resolutions. You will also coach and mentor your team members, plan their careers, and participate in hiring new team members. And, you will author documents to communicate vision and project updates.

About the team
The mission of the Alexa Connected Devices team is to deliver low-latency, low-cost, highly reliable, and highly scalable connectivity between Alexa-enabled devices and the Alexa Cloud. The changes we implement aim to improve the speed and reliability experienced by end customers when interacting with Alexa devices, and to simplify the experience for developers and the rest of the Alexa ecosystem by abstracting the connection management from them. The team handles tens of billions of transactions per day. This role is highly visible, involving participation in the inception phase, development of new features, and operation of a tier-1 Cloud Services. The ideal candidate is excited about the incredible opportunities that Alexa and the Cloud represent and is passionate about delivering high-quality services in a hyper-growth environment.

Basic qualifications

7+ years of engineering experience
3+ years of engineering team management experience
5+ years of leading the definition and development of multi tier web services experience
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams
Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Preferred qualifications

Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Experience with the scrum methodology

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Basic Qualifications

• 7+ years of engineering experience
• 3+ years of engineering team management experience
• 8+ years of leading the definition and development of multi tier web services experience
• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• Experience partnering with product or program management teams
• Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems

Preferred Qualifications

• Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
• Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.