Amazon Web Services (“AWS”) has been the world’s most comprehensive and broadly adopted cloud platform. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. This team is diverse, it builds and supports products, applications for AWS sellers, manages large scale infrastructure of 1P and 3P platforms.

The AFX (AWS Field Experience) Customer Relationship Management CRM) team, is looking for a passionate, innovative, committed, results-oriented Sr. Systems Development Engineer to design, architect and build solutions, bringing industry best practices/standards, defining metrics, solving complex business problems for our field team to manage, maintain and operate at scale.

The person will be working on the latest Salesforce technologies; you will also have the opportunity to work with AWS Services to innovate in the space of Customer Relationship Management (CRM). You’ll be chartered with building applications that deliver critical capabilities to the field and embed operational knowledge and encode best practices into everything we do. In addition, as part of the broader AWS Sales and Marketing organization, you will have the opportunity to contribute to the broader cloud strategy for AWS and potentially future AWS products.

• Key job responsibilities

• As a System Development Engineer in SMGS-AFX group, you will architect, design and build scalable, flexible, and integrated solutions for our Sales and operations teams in partnership with other technology partners/teams/leaders within/external the Sales, Marketing and Global Services (SMGS) organization.

• You will provide solution for our CRM and native AWS tools/applications to automate, optimize, quote to cash transactional workflows, improving operational efficiency. You will simplify and reinvent systems, processes, and tools to improve seller and customer experiences. you will technically lead a complex charter of building and delivering cloud services and CRM solutions. You will jointly define strategy, vision, and roadmap of multi-year business critical cloud technology solution which will be rolled out to Sellers.

• As a Systems Development Engineer II, you will define technical initiatives to drive cost optimization across various CRM, and AWS environments, bring thought leadership to manage availability, latency and performance of our mission critical tools, services.

A day in the life
We have a team culture that encourages innovation and we expect team members and management alike to take high degree of ownership for their program vision and execution of ideas. You will be joining a team that is diverse and experienced in all aspects of Salesforce Development and are willing to collaborate with and mentor new members. We are looking for someone that is a self-starter, someone that approaches complex business questions with data and curiosity, and a person that dives below the surface to identify the root cause and "so what" rather than just superficial trends.

Key job responsibilities

Build solutions in Salesforce.com leveraging Force.com, APEX, Lightning Web Components, Web Services, and APIs

Own end-to-end design, development, security, design/development best practices, integration and deployment (CI/CD), release management, and automation regression testing

Experience with integrations and knowledge of integration patterns

Deliver operationally excellent features along with operational dashboards, alarms and notifications

Support cross-systems integrations across native Salesforce ecosystem, as well as other cloud technologies including AWS

Partner with Sales, Operations, Product, and external customers to deliver tailored solutions that support business requirements, create a superlative user experience, and drive tangible business value

Participate in the planning and analysis of requirements for system enhancements, translating requirements into well-architecture solutions that best use the Salesforce platform and products

About the team

About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture:

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth:

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Basic Qualifications

• Experience in automating, deploying, and supporting large-scale infrastructure
• Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
• Experience with Linux/Unix
• Experience with CI/CD pipelines build processes

Preferred Qualifications

• Experience with distributed systems at scale

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 129,200.00 - 174,800.00 USD annually
USA, WA, Seattle - 129,200.00 - 174,800.00 USD annually