AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
Key job responsibilities:

• Coordinate vendors, contractors, and stakeholders for work permits, access requests, maintenance schedules, compliance documentation, and purchase orders
• Organize technical forums, site surveys, and operational review meetings
• Support training initiatives and provide tactical assistance
• Analyze operational data, create trend reports, and track performance metrics
• Manage critical facilities inventory
• Create technical documentation and policies based on best practices and facilitate knowledge sharing
• Develop document tracking processes and audit repositories for compliance
• Identify process improvement opportunities and guide implementation
• Partner with stakeholders to understand pain points and drive initiatives that improve processes, tools, and team capabilities
• Drive initiatives to improve speed and quality by eliminating rework, automating manual work, and standardizing processes
• Collaborate with technical teams in a fast-paced environment with demonstrated ability to lead or support technical and stakeholder committees for departmental and cluster-wide initiatives
• Review technical and operations documentation for accuracy and compliance

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture:

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth:

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 3+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience
• Familiarity with Service Management systems (Issue and Change Management)
• Proficiency in organizational and documentation skills

Preferred Qualifications

• Experience in facilitating, or experience in a training role, including technical training, or a mix of training, performance management and coaching/mentoring
• Experience creating reports, interpreting metrics and driving overall insights or analysis
• Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field, or 2+ years of facilities management experience
• Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units
• Experience coordinating vendors and contractors in critical environments including work permits, access requests, maintenance schedules, compliance documentation, and purchase orders
• Experience organizing and facilitating technical forums, site surveys, and operational review meetings
• Familiarity with Inventory Management Systems

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.