The Manager Marketplace, Operations Excellence will manage and lead a team who owns and drives end-to-end operational excellence across marketplace fulfilment channels in Amazon South Africa.

This role is accountable for improving key customer-facing and seller-facing fulfilment metrics, leading programs that materially impact performance, and partnering closely with Product, Tech, Operations, and external stakeholders to deliver scalable, sustainable improvements.

The role spans all marketplace fulfilment channels with responsibility for performance management, program execution, and feature identification that improves speed, reliability, and customer experience across these channels. The successful candidate will be self-motivated, highly analytical and detail-oriented, possess superior inter personal and communication skills, and have experience managing a team of operational specialists.

Key job responsibilities
Defining clear performance targets aligned to customer and business goals

Deep-dive analysis of metric drivers, trends, and root causes

Building mechanisms (weekly/monthly reviews) to inspect and improve performance

Driving corrective actions with sellers, internal teams, and partners

Manage and develop a team to deliver on operational goals in the Marketplace business.

Program Ownership & Operational Excellence -:

Lead and scale programmatic initiatives that directly contribute to fulfilment performance, including:

Speed improvement programs across the 3P network.

Call scheduling processes and operational cadence that improve execution and predictability.

Tool and feature adoption across fulfilment channels.

AI adoption and automation initiatives to drive process efficiency, defect reduction, and faster decision-making.

Continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.

Oversee our third-party inbound transportation program that help sellers transport stock to our FCs easily.

Reduce seller defects through specific education and enforcement programs.

Ensure we have scalable mechanisms for supporting account managers and sellers to solve operational challenges.

Product & Feature Development:

Identify product and system features that will materially improve fulfilment metrics and seller/customer experience:

Drive product improvements for across all channels with a focus on FBA to improve adoption and seller experience.

Build data-backed business cases and requirements for new features or enhancements.

Partner closely with Product Managers, Tech, and Engineering to prioritize, design, and deliver features across fulfilment.

Own launch readiness, adoption plans, and post-launch performance tracking.

Cross-Functional Leadership

Act as a single-threaded owner for 3P fulfilment ops excellence across multiple stakeholders.

Influence without authority across Operations, Product, Tech, Seller Experience, and regional/global teams.

Communicate clearly at all levels, from operational teams to senior leadership.

Basic Qualifications

• 4+ years of team management experience
• Experience using data and metrics to determine and drive improvements
• Bachelor’s degree in Industrial Engineering, Business, or a related field (in lieu of a degree relevant work experience)
• 7+ years of experience in operations, supply chain, or operational excellence roles
• Strong analytical skills with the ability to translate data into action

Preferred Qualifications

• Experience working in e-commerce, marketplace, or fulfilment environments
• Experience leading large-scale, cross-functional programs
• Familiarity with automation, AI, or advanced analytics in operations
• Strong stakeholder management and influencing skills in ambiguous environments
• Experience using Lean, Six Sigma, or similar methodologies

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.