• Be an expert in the collection processes

• Creation and implementation of strategies to increase the number of successful collections on past due invoices and increase the penetration of accounts

• Contribute to improvements in collection projects by identifying any issues, proposing enhancements in tools and working on continuous improvement of collection protocol and process.

• Communicate internally or externally to identify issues and propose solutions for long term sustainability of processes

• Manage direct reports and internal/ external stakeholders

• Assist in resolving escalated discrepancies to ensure timely and accurate resolution.

• Working with the functional leaders and other internal groups to build scalable processes

• Collaborating with the Global Finance Operations team and internal business partners.

• Lead and Participate in operational excellence activities

• Analyze processes, recommend improvements and manage related quality/internal controls indicator.

• Key job responsibilities

• Managing annual performance targets, creating and monitoring appropriate performance metrics

• Act as an escalation point in resolving complex outstanding issues with internal and external stakeholders

• Oversee the hiring & training of new team members and support their development

• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis

Basic Qualifications

• 4+ years of Accounts Receivable or Account Payable experience
• 4+ years of applying key financial performance indicators (KPIs) to analyses experience
• 4+ years of building financial and operational reports/data sets that inform business decision-making experience
• 4+ years of creating process improvements with automation and analysis experience
• 3+ years of directly managing and leading a team of 3+ members experience
• Degree in Finance/Accounting/Business Studies or other related areas
• • In depth knowledge of Order to Cash Process
• • 10+ years of experience in Accounts Receivables with at least 5 years of people management and collections experience
• • Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
• • Managerial skills to handle problems and crisis in a confident and decisive manner.
• • Ability to take responsibility for making difficult decisions, taking calculated risks and experimenting with new approaches
• • Excellent negotiation, interpersonal, verbal and written communication skills
• • Ability to work under pressure and with strict deadlines
• • Proficient in Microsoft Excel and Word
• • Proven instances in identifying and driving process improvements and operational efficiency projects

Preferred Qualifications

• 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
• 4+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience
• 4+ years of mentoring junior finance and/or business team members experience
• MBA, or CPA
• Knowledge of Tableau
• Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)
• • Post-graduation or a Master’s Degree Accounting/Finance or a related field

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