North America Stores Marketing is on a mission to make Amazon the most-loved shopping destination for customers. We aspire to meet customers where they are with a steady drumbeat of inspiring, relevant, and automated content that builds upon recent shopping missions while also introducing them to new and timely ideas. We do this by combining technology, science, innovation, marketing, and creativity to build new customer-facing features and experiences alongside tools for marketers. We are looking for creative, customer-obsessed, curious, and highly entrepreneurial leaders to join our team.

Amazon is seeking a Design Manager to create and sustain design direction for seasonal programs, guiding a team of designers to develop impactful work that delights our customers across all channels. In this role, you will leverage experimentation and performance data to inform your approach. You will mentor designers and collaborate with leadership and cross-functional partners. The ideal candidate will exhibit an exceptional design eye, collaborative mindset, high judgement, bias for action, ability to deliver results, be detail-oriented and be comfortable with ambiguity. You will develop best-in-class layouts and visuals that support organizational objectives while partnering with marketing teams to ensure that designs meet our customer and business needs. This role provides a great opportunity to make an outsized impact by collaborating closely with talented marketing, business, and tech leaders to unlock cross-category discovery.

Key job responsibilities
1. Understand and respond to performance data (metric tests, usability studies), and steer the direction of future creative designs.
2. Understand usability principles that help drive successful design.
3. Work cross-team and synthesize feedback and input from stakeholders.
4. Proactively solve problems on behalf of the team, seeking clarification when faced with ambiguity and escalating as necessary
5. Communicate with key stakeholders internally and externally in a spirit of collaboration, building strong relationships, and articulating complex issues/problems effectively.
6. Oversee design direction for seasonal programs across email, site, push, paid, social and homepage.
7. Mentor designers through design reviews and cultivate a culture of continuous learning, improvement and self-sufficiency.
8. Deliver best-in-class visual design creative.

About the team
The Amazon North America Creative team is responsible for crafting bold, efficient, and breakthrough marketing content to reach and resonate with today's audience. We aspire to meet customers wherever they may be—on social media, on their phones and devices, across the site, in their inboxes—and provide easy ingresses to the site via beautiful, inclusive, inspiring, and innovative content. We believe in creative that speaks to our customers, reinforces the Amazon brand promises (selection, value, and convenience) and highlights our best offerings—be that top brands, offers, member benefits, etc.—while driving the business forward and meeting our marketing goals.

Basic Qualifications

• Experience art directing motion designers, illustrators, writers and content creators
• Experience partnering with technical partners for design implementation
• An online portfolio or samples of work demonstrating strong visual communication, a deep understanding of typography, color, print and digital executions, and great user-centered design solutions.
• 8+ years of relevant experience with visual design.
• Strong time management skills and the ability to be self-directed as needed.
• Ability to manage multiple tasks in a fast-paced environment.
• Highly proficient in Figma, Adobe Suite, and related design and production software.
• Bachelor’s degree in a relevant field such as visual communications or graphic design. Strong communication, presentation, and interpersonal skills.
• Effective cross-team collaborator with the ability to work across multiple creative projects.
• Understanding of the web production process; familiarity with post-production retouching.

Preferred Qualifications

• Knowledge of marketing fundamentals and ability to implement them to create dynamic advertising solutions
• Knowledge of typographic and brand design principles
• Has retail experience, and digital creative experience.
• Experience in driving compelling creative strategy and execution at in-house creative team.
• Is able to dive deep and is never out of touch with the details of the business or the technology
• Collaboration with peers, partners and stakeholders to ensure high-quality, cohesive deliverables through the entire design process.
• Ability to drive the design process by independently defining requirements, scoping projects and prioritizing tasks.
• Ability to deliver results in a fast paced environment.
• Experience leading creative development of innovative creative from concept to delivery
• Experience managing creative (internal team of designers, copywriters, external agencies and freelancers)
• Experience presenting creative concepts effectively to senior executives
• Experience managing multiple projects and meeting aggressive deadlines

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Santa Monica - 141,000.00 - 190,700.00 USD annually
USA, NY, New York - 155,400.00 - 210,300.00 USD annually
USA, WA, Seattle - 141,000.00 - 190,700.00 USD annually