We are seeking an experienced Operations Planning Leader to drive strategic network forecasting and inventory optimization in our Special Fulfillment team, with a focus on Express Mart and Amazon Now services. This role will be based at Tokyo and will be instrumental in transforming our delivery logistics through innovative planning strategies and data-driven decision-making.

In this position, you will lead the development of comprehensive inbound plans from Distribution Centers (DC) or Fulfillment Centers (FC) to Express Mart or Amazon Now sites, optimizing resource allocation across our expanding delivery network. You'll work at the intersection of strategic planning and operational excellence, creating forecasting models that balance fullness targets, cost efficiency and other metrics.

As a key member of our Supply Chain Management team, you'll collaborate with cross-functional partners including Business, Supply Chain Optimization Technologies (SCOT), Transport Services, and Finance to align operational strategies across Japan.

This role requires a strategic thinker who can independently lead complex planning operations, translate data insights into actionable plans, and maintain flexibility to adapt strategies based on evolving business needs. You'll be responsible for driving accuracy in inbound planning (Plan vs. Actual variance minimization), maintaining optimal inventory levels, and ensuring cost adherence to operational plans—all while supporting the next generation of customer delivery experiences.

If you thrive in fast-paced, innovative environments and are passionate about revolutionizing delivery networks through analytical rigor and collaborative problem-solving, this is your opportunity to make a significant impact on Japan's logistics landscape.

Key job responsibilities

• Strategic Planning & Forecasting

• Develop 13-week rolling inbound plans from DC/FC for Express Mart and Amazon Now operations across Japan

• Create network forecasts optimizing inventory placement, Fullness target, cost efficiency and other metrics

• Lead S&OP processes for Express Mart and Amazon Now operations, aligning demand forecasts with supply capabilities

• Operational Excellence

• Drive Plan vs. Actual variance minimization through continuous monitoring and adjustment

• Analyze operational metrics including site fullness, inventory health (DoC, WoC), transfer efficiency, and cost adherence

• Conduct deep-dive analyses to identify root causes and develop data-driven solutions

• Cross-Functional Collaboration

• Partner with Business, SCOT, AMZL, and Finance teams to align planning strategies

• Network Expansion & Innovation

• Support regional network expansion and new site launches

• Lead planning initiatives for emerging services

• Process Improvement

• Identify and implement process improvements enhancing planning accuracy and operational efficiency

• Lead complex cross-functional projects with accountability for deliverables and timelines

About the team
We are the Special Fulfillment team in Supply Chain Management driving innovation in Japan's delivery logistics. Based at Tokyo, our collaborative group focuses on optimizing Express Mart, Amazon Now and Cold Chain operations across Japan. We partner closely with Business, SCOT, AMZL and Finance to revolutionize network planning and inventory optimization.

Our team thrives on data-driven decision-making and continuous improvement, balancing operational efficiency with customer experience. We're committed to expanding regional delivery capabilities, including emerging cold chain logistics, while maintaining the highest standards of planning accuracy and cost efficiency. Join us in shaping the future of Japan's fulfillment network.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• 2+ years of supply chain experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLook Ups) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• Business-level Japanese proficiency required, including reading, writing, and oral communication skills.

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

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