About the Team

Strategy & Operations is the engine that drives the Door Dash business forward. We lead priority areas for the company, develop strategies, and drive business outcomes through deep problem solving and strong execution. Door Dash embraces and invests in this function because of our belief in an ownership mentality — our employees don’t just design strategy, they bring it to life.

Within Strategy & Operations, the In-Store team focuses on driving Door Dash customers into our partners’ physical stores, boosting sales and building long-term loyalty across every channel. We are bringing new use cases into the Door Dash app, including Reservations.

About the Role

Door Dash is looking for a hands-on, ownership-minded Strategy & Operations Senior Associate to drive growth on our Door Dash Reservations Marketplace. In this role, you will be responsible for defining and operationalizing how merchants grow their reservations on Door Dash.

This role sits at the intersection of Strategy & Operations, Merchant Success, Marketing, and Product. You will turn ambiguous problems into clear playbooks, design repeatable growth motions, and ensure our internal teams are enabled to execute consistently and effectively.

You will report to a Strategy & Operations Senior Manager within the In-Store team. This is a hybrid role with time spent in person and remote.

You’re excited about this opportunity because you will…

• Own growth strategy and execution by building and scaling playbooks across onboarding, launch, and ongoing performance.

• Design and test scrappy, high-impact growth initiatives that drive impact and performance beyond standard playbooks.

• Analyze merchant performance and marketplace data to identify growth opportunities, diagnose issues, and prioritize the highest-impact initiatives.

• Partner cross-functionally with Merchant Success, Marketing, Product, and Enablement to operationalize merchant growth, co-marketing, and in-app merchandising.

We’re excited about you because…

• You have 3+ years of working experience in strategy, operations, analytics, consulting, or a related field.

• You’re creative — you enjoy tackling new problems and don’t default to “this is how it’s always been done.”

• You’re a go-getter — you have a strong bias toward action, are comfortable with ambiguity, thrive in a fast-paced, constantly evolving environment, and are comfortable owning problems end-to-end

• You’re analytical — you enjoy diving deep into data and translating insights into action; you have experience working with Excel and/or SQL.

• You can think like a consumer and operate with merchants — you’re able to balance customer-first thinking while working directly with top merchants to drive growth and performance.

• You’re a collaborator — you’re an excellent communicator who enjoys building strong relationships with teammates and cross-functional partners.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About Door Dash

At Door Dash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

Door Dash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Door Dash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.