Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.

As a Lab support technician, you will be responsible for performing various tasks throughout the facility. We are looking for candidates who thrive in a fast paced, start-up like environment. To be successful you need to be highly motivated and detail oriented while showing the highest standards of execution.

Key job responsibilities
Troubleshoot and resolve technical issues in the SSL lab environment
Develop and maintain SOPs for lab operations and equipment
Implement safety protocols and ensure compliance with all safety standards
Lead process improvement initiatives to increase efficiency and reduce errors
Conduct root cause analysis for lab incidents and implement corrective actions
Collaborate with engineering teams to validate new hardware and software solutions
Train team members on proper lab procedures and safety protocols
Document technical issues, resolutions, and process changes

A day in the life
Laboratory setting with specialized test equipment
May require occasional extended hours to complete critical test campaigns
Collaborative team environment focused on product quality and reliability

Basic Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience
• 1+ years of experience in a technical lab environment
• Experience writing and implementing SOPs
• Knowledge of safety protocols and compliance requirements
• Demonstrated troubleshooting and problem-solving skills
• Experience with process improvement methodologies

Preferred Qualifications

• Experience with lab equipment calibration and maintenance
• Knowledge of IT infrastructure and networking concepts
• Familiarity with project management tools and methodologies
• Experience with data analysis and reporting
• Background in continuous improvement frameworks (Six Sigma, Lean)
• Strong technical writing skills

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, REDMOND - 39.00 - 69.00 USD hourly