SLP Specialist – CMRS (Centralized Monitoring and Response System) position serves as operational resource to support the Security Command Center. This position will act as a shift in charge and provide support and accountability for the overall deliverables of the command center. The control room will be functional 24/7, hence this position will require to work in shift and during weekends.

About CMRS

Centralized Monitoring & Response System (CMRS) is designed to replace mitigating physical/manual controls against identified risks associated with People, Assets and Information of Amazon operations in India. CMRS involves a series of video surveillance, two-way voice enabled control and contact/pressure sensors linked controls which are capable of replacing man guarding based controls through alarms and emergency response at Amazon. These devices are connected to a Control Room that is able to receive real time alerts, duress alarms and monitor critical process paths otherwise conducted manually by guards deployed at stations.

Key job responsibilities

• Responsible for providing comprehensive program security guidance concerning personnel, physical, operational, technical and information security issues
• Track the deliverables of the CMRS team, work closely with the third party team and provide feedback.
• Create, implement, communicate, and manage security requirements while providing day-to-day multi-discipline security operations support.
• Proactively identify physical security requirements, problems, and sound solutions to successfully sustain and enhance the security of program execution
• Must be willing to share on-call rotations in support of alarms, security incidents, and critical service outages.
• Enhance, track, and report on metrics which are key performance indicators, allowing performance improvements so that the desired outcomes are achieved to plan and in a timely manner
• Effectively partner with internal customers in evaluating current and future security services, processes and initiatives
• Coordinate data collection, through database polling or data entry, from multiple FCs; and conduct analysis generating strategic and tactical interpretations
• Recognize and adopt best practices in reporting and analysis: data integrity, documentation
• Establish performance benchmarks, conduct analyses, and prepare reports on all key CMRS goals and metrics
• Maintain standard operating procedures, emergency response procedures, and preventive maintenance programs.
  Reviewing incident reports, and providing updates and recommended actions to management.

Basic Qualifications

• Bachelor's degree or equivalent
• University degree or equivalent through experience and professional certification • A minimum of 7-10 years in Security and Loss prevention role, law enforcement or security-related profession • Extensive and up to date knowledge of Shrink Management and Data Analysis • Experience in managing or coordinating security investigations of complex nature • Knowledge of information security processes and systems • Experience in security auditing

Preferred Qualifications

• Loss Prevention experience • Investigation/Security related certification • Emergency Response / Crisis Management certification • Training & Development experience • Auditing and security investigations experience • Exposure to MNC culture and dynamics Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.