Amazon strives to be the world’s most customer centric company. To support that, Retail Business services (RBS), Brand Experience (BX) organization creates, builds and leads innovation for Brand Owners. We enable brands to develop, launch and grow products to improve CX and their business in the Amazon store worldwide. We achieve this by building self-help tools, recommendation, business impact, customer preferences, and trends leveraging customer feedback.

We are seeking a Principal Program Manager to lead our RBS BX initiative. This role will lead a team of multiple jof families to build and develop products, programs and self-help tools for WW brands to help them improve CX and grow their business, owns the vision and long-term roadmap, and drive teams to execute on that vision. The role will be responsible for setting the direction for the portfolio of products/program offerings, define goals, prioritize features according to customer value, prepare launch & identify GTM strategies for the portfolio.
The Principal Program Manager is a bar-raising communicator, both verbal and written, and is a well-respected leader within the business. This role requires the ability to influence across stakeholder teams to drive alignment and requires a highly effective and established leader to navigate effectively and develop the team. This role requires clear articulation of complex problems and proposed solutions and requires high judgement to ensure the right leaders are involved in decisions and regularly informed on progress. This role aligns teams towards clear priorities and advocates for investment delivering large, complex business initiatives, with clear mechanisms that audit progress towards shared goals and regularly reports results to ensure long-term business success. This leader collaborates across VP-level organizations including, Return and re commerce, Amazon Catalog systems & Services, Amazon Customer Experience Teams, Amazon Selling Partner Services and Amazon Private brands to join forces on shared Business Priorities.
Key job responsibilities

Identify opportunities to improve Brand Experience on Amazon and translate those opportunities into Mentor and guide the program managers in our organization and hold us to a high standard of product, technical rigor and excellence.

Design and lead roadmaps for complex self-help tools to help Brands while creating long term value for our shoppers.

Work with our senior leaders and partners and draw upon your experience to make right trade-offs, unblock them and build synergies between multiple tech, product and program teams.

Be responsible for communicating our innovations to the broader internal & external teams, community.
Internal job description

Key job responsibilities
1. Understands the core technologies utilized in their domain and how to apply these technologies to invent, evolve, improve, simplify, etc.
2. Can identify gaps/opportunities in or
between features, regions, system (e.g., services, workflows, tooling) to satisfy the needs of customers.
3. Brings CX, data-driven business, and technical
judgment to decisions. Able to make the case for a
technology product and can influence teams to dedicate resources.

Basic Qualifications

• 7+ years of working cross functionally with tech and non-tech teams experience
• 7+ years of program or project management experience
• 7+ years of managing, analyzing and communicating results to senior leadership experience
• Bachelor's degree
• Experience implementing repeatable processes and driving automation or standardization
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• Experience delivering projects within scope, time, budget and quality

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.