Are you ready to dive into the heart of supporting World Wide Grocery technology and play a crucial role in keeping systems, wide array applications, and infrastructure running smoothly? We're seeking a talented and versatile Support Associate to join our dynamic and fast moving team to support the infrastructure for World Wide Grocery and corporate Whole Foods team members.

This role will engage in systems analysis, installation, and customization across multiple platforms (Windows/Mac). Become our go-to expert for hardware, software, and infrastructure troubleshooting. You will provide top-notch technical support to Whole Foods and Amazon team members and solve issues that keep the front lines of the grocery business functioning at a high level.

If you're passionate about technology, thrive in a fast-paced environment, and are ready to make a significant impact, this role is for you! Join us in shaping the future of our organization's technological landscape.

• Key job responsibilities
• Address daily incident tickets and system compliance requirements
• Partner with business partners and stakeholders to address escalations.
• Monitor and optimize system performance in standalone and multi-tiered environments
• Implement and maintain system security protocols through vulnerability management
• Provide training to junior team members .

A day in the life
A day in the life of an IT Support Associate II is spent supporting internal team members for Whole Foods and Amazon via phone calls, tickets, in person, and chat support. We solve technical issues within the infrastructure, hardware, and software for both frontline and corporate workers across a wide array of the business.

About the team
We are a small team of about 28 support associates and engineers who support Whole Foods corporate team members along with Whole Foods and Fresh team members. We support all back office hardware, applications, and infrastructure to include Windows and Mac computers, phones, over 400 applications, back office infrastructure, and printers in store locations and corporate office just to name a few. We are a highly collaborative team that works closely together to solve problems for thousands of team members

Basic Qualifications

• Experience in a dynamic environment with a high degree of customer service
• Experience troubleshooting integrated and interdependent computer systems
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, TX, Austin - 23.00 - 37.00 USD hourly