Purpose

The DLS Military Case Manager serves as the single point of contact for Amazon employees experiencing leave of absence or disability events across the U.S. and the rest of the world, providing comprehensive case management services.

The DLS Military Case Manager excels at answering questions, understanding employee situations, applying appropriate benefits, and adapting to changing circumstances. They deliver a connected and trusted case management experience.

Key job responsibilities

Essential Responsibilities:

The responsibilities fall into several key areas:

Case Management & Communication:

Initiate and respond to Military leave/disability inquiries

Provide holistic case management services

Deliver updates to employees and stakeholders

Calculate payments using system formulas

Assessment & Compliance:

Review Military documentation and adjudicate leaves

Ensure compliance with federal/state laws and Amazon policies

Maintain accurate system records

Adapt case management plans to changing needs

Problem-Solving & Support:

Handle sensitive situations

Troubleshoot and remove barriers

Solve problems with limited information

Return-to-Work

Facilitate smooth return-to-work transitions

Educate managers and business partners

Collaboration

Partner with third-party administrators, HR, Legal, Payroll, Benefits, and other departments

Language-Specific

Communicate effectively in English

Basic Qualifications

• Bachelor's degree or equivalent
• Knowledge of Microsoft Office including Outlook, Word, and Excel
• 2+ years of customer service experience, or HR, or a related field

Preferred Qualifications

• 2+ years of human resources functions experience
• Knowledge of HRIS or Applicant Tracking Systems are preferred
• Experience with Payroll Systems, HRIS
• Experience with Microsoft Office products and applications

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.