Duties and Responsibilities Customer Service & Sales Support

• Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly service.

• Assist customers with product suggestions and make intercom announcements as needed.

• Engage in suggestive selling and other sales techniques through telephone, intercom, and direct customer interactions.

• Answer incoming calls professionally; resolve customer concerns and escalate to the Store Director when appropriate.

Department Operations & Produce Handling

• Assist with planning daily operations and monitoring production processes to ensure adherence to company standards and profitability goals.

• Trim, cut, wrap, tray, display, and water produce according to department standards.

• Build, rotate, and maintain produce displays; remove outdated or spoiled product.

• Ensure overall cleanliness and sanitation of the work area and department.

• Implement correct product preparation and handling techniques using related equipment such as pallet jacks, hand trucks, scissors, knives, safety cutters, and Sterilox machines.

• Operate and maintain the Salad Bar and Fresh-Made areas when applicable.

• Maintain all produce at proper temperature levels during preparation, display, and storage.

Leadership, Scheduling & Staff Development

• Monitor employee productivity and assist in evaluating performance.

• Assist with scheduling employees to ensure adequate coverage and consistent service levels.

• Demonstrate specific knowledge of duties performed by all department employees, including opening and closing procedures.

• Train employees on store policies, sales procedures, and record‑keeping practices.

• Ensure department standards—including Fresh-Made expectations and product freshness—are consistently maintained.

Inventory, Merchandising & Quality Control

• Assist with controlling inventory to ensure proper product quantity, quality, and freshness while following division directives.

• Stock, rotate, and maintain produce items; organize and maintain produce coolers.

• Implement effective promotional and seasonal displays.

• Control shrink and manage departmental cost levels effectively.

• Enforce proper code‑dating for all department products and ensure compliance with company policy.

Receiving, Documentation & Compliance

• Perform receiving duties including breaking down loads, verifying orders against invoices, inspecting quality, reporting shortages, stocking, and rotating product.

• Follow product temperature guidelines, storage expectations, and proper packaging techniques.

• Accurately complete, maintain, and monitor required logs and paperwork, including daily log sheets, Fresh-Made Production Charts, and sales and labor reports.

• Assist with physical inventory every four weeks.

• Maintain a working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.