Duties and Responsibilities Customer Service & Front-End Support

• Assist the Service Operations Manager with assigned responsibilities and daily operational tasks.

• Champion corporate and division customer service programs to meet or exceed established service goals.

• Monitor and direct customer traffic flow, ensuring adequate lane coverage and an efficient checkout experience.

• Ensure cleanliness and professional appearance of the front-end sales floor, restrooms, entryway, and parking lot.

• Maintain the fresh, full appearance of checkstand merchandisers and ensure checkstands are clean and properly signed.

• Answer incoming calls professionally and respond appropriately to customer inquiries and concerns.

Policy Compliance & Operational Standards

Comply with—and ensure team compliance with—all company policies and procedures, including:

• Cash Handling

• Employee Purchases

• Restricted Product Sales (alcohol/tobacco)

• Coupon and Gift Card Policies

• Scan Accuracy

• Supervision of Minor Employees

• Product Return Policy

• WIC and Check Acceptance

• Sanitation, Safety, Security

• Grooming and Dress Code Standards

• Report all policy violations to store management promptly.

• Ensure proper operation and accuracy of the Point‑of‑Sale (POS) system.

Cash Handling, Accountability & Reporting

• Assist in managing all cash flow procedures including safe transactions, cash pickups, till management, check acceptance, and refund processes.

• Work with the Scan/FMC Team to ensure scanning file discrepancies are corrected promptly.

Perform duties such as:

• Running totals on all tills

• Preparing and proofing daily deposit slips

• Completing front‑end forms and documentation

• Report problems or discrepancies to the Service Operations Manager.

• Serve as a cashier as needed.

Customer Service Center Support

• Maintain full understanding of customer service center functions and provide services to customers as required.

• Perform all job duties with honesty, integrity, and adherence to company policies.

Team Support & Training

• Assist in training employees on store policies, sales processes, and record‑keeping procedures.

• Support positive associate relations and reinforce high customer service standards.

Additional Responsibilities

• Perform other necessary and required duties as assigned.