Duties and Responsibilities Customer Service & Sales Support

• Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly service.

• Assist customers by making product suggestions and answering inquiries.

• Engage in suggestive selling through telephone, intercom announcements, and one‑on‑one customer interactions.

• Answer and respond to incoming calls professionally; resolve customer concerns and escalate to the Store Director when necessary.

Department Operations & Merchandising

• Rotate and discard outdated or spoiled product; maintain a clean and organized work area and department.

• Implement effective promotional and seasonal displays to support sales and visual standards.

• Ensure merchandise is accurately priced, properly signed, and neatly displayed.

• Maintain clean shelves, back‑room areas, display cases, and Frozen Food Department areas.

• Assist in other areas of the Grocery Department as needed.

• Follow and uphold all department standards and procedural requirements.

Inventory, Stocking & Product Quality

• Control inventory to maintain proper product quantity, quality, and freshness in alignment with division directives.

• Stock, rotate, and organize product to ensure freshness and optimal presentation.

• Supervise reclamation processing and maintain in‑stock conditions across all Frozen Food areas.

• Enforce accurate code‑dating for all products within the department.

• Assist with physical inventory every six months.

• Control shrink and manage departmental costs effectively.

• Ensure appropriate temperatures are maintained at all times for frozen and perishable products.

Equipment Operation & Product Handling

• Implement correct product preparation and handling techniques.

• Operate equipment such as pallet jacks, hand trucks, scissors, knives, safety cutters, and Sterilox machines.

• Respond appropriately to equipment or computer software malfunctions by implementing emergency procedures.

• Use computer software and electronic ordering devices to process orders and maintain accurate item files.

Receiving, Documentation & Reporting

• Perform receiving duties including breaking down loads, verifying orders with invoices, inspecting product quality, reporting shortages, and stocking/rotating product.

• Follow proper temperature, storage, and packaging guidelines to ensure product integrity.

• Process administrative paperwork and maintain accurate department records.

• Complete, maintain, and monitor all required logs, including daily log sheets, sales and labor reports, and departmental paperwork.

Safety, Compliance & Standards

• Maintain safety, cleanliness, and sanitation across all work areas, equipment, coolers, and display spaces.

• Comply with retail labeling laws, federal and state regulations, company policies, code‑dating standards, and frozen‑food handling requirements.

• Follow all workplace safety procedures and ensure adherence to company grooming and dress code standards.

• Maintain working knowledge of company policies as outlined in the Albertsons/Tom Thumb Employee Handbook.

• Perform all job duties with honesty, accuracy, and integrity.