Duties and Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with a focus on fast, friendly customer service.

• Assist customers by making product suggestions and engaging in suggestive selling through phone, intercom announcements and direct interaction.

• Answer and respond to incoming calls professionally; resolve customer complaints and escalate to the Store Director when needed.

• Serve as the acting Store Director in their absence (refer to Store Director job description).

• Assist in planning daily operations and monitoring production processes in alignment with company procedures and profitability goals.

• Build grocery displays, rotate product and discard outdated or spoiled items; maintain cleanliness of the department and work areas.

• Implement effective promotional and seasonal displays; support coordination of grocery sales promotions.

• Ensure merchandise is correctly priced, displayed and maintained; ensure shelves are clean and organized.

• Follow and maintain departmental standards and requirements.

• Monitor employee productivity and performance.

• May schedule employees to ensure adequate staffing and service levels.

• Possess knowledge of duties performed by all department employees, including Opening/Closing, Dairy and Frozen.

• Schedule, supervise, train and assign duties to department employees.

• Train employees on store policies, sales processes and record‑keeping procedures.

• Maintain working knowledge of company policies and guidelines as outlined in the Employee Handbook.

• Ensure proper code‑date compliance for all products within the department.

• Prepare sales and inventory reports; conduct physical inventory every 6 months.

• Control inventory to ensure adequate quantity, quality and freshness; stock and rotate product.

• Assist with ordering grocery products and maintaining inventory levels per division directives.

• Supervise reclamation processing and maintain orderly, in‑stock conditions in the backroom and grocery areas.

• Control shrink and manage departmental costs.

• Implement correct product preparation techniques; safely operate equipment including pallet jacks, hand trucks, scissors, knives, safety cutters and Sterilox machines.

• Perform receiving duties including breaking down loads, verifying invoices, inspecting quality, reporting shortages, stocking and rotating product.

• Follow product temperature guidelines, storage procedures and proper packaging techniques.

• Process administrative paperwork and maintain accurate department records.

• Complete and monitor required logs including daily log sheets, sales and labor documentation.

• Ensure product temperature compliance, retail labeling accuracy and adherence to federal/state regulations.

• Comply with all workplace safety rules and regulations.

• Maintain cleanliness, sanitation and safety in all work areas, coolers and display areas.

• Implement emergency procedures during equipment or software malfunctions.

• Operate computer systems and electronic ordering devices to order product.

• Participate in sales meetings when required and communicate department goals and opportunities to employees.

• Comply with and ensure adherence to company grooming standards and dress code.

• Perform all job duties safely, accurately, honestly and with integrity.

• Perform other necessary and assigned duties.

Skills and Physical Requirements

• Strong communication and interpersonal skills; ability to maintain professionalism with customers and coworkers.

• Ability to lift, reach and maneuver items up to ~50 lbs; frequent bending, stooping and reaching required.

• Ability to push and pull fully loaded hand trucks and pallet jacks; repetitive arm movements required.

• Manual dexterity and strong hand‑eye coordination required.

• Ability to stand for long periods of time.

• Mental alertness required for safe, accurate work.

• Basic math skills and understanding of weights and measures.

• Knowledge of product variety, standards, perishability, handling, sanitation, labeling and department procedures.

• Ability to operate telephones, pallet jacks, hand trucks, knives, scissors, safety cutters and Sterilox machines; use cleaning supplies and equipment.

• Ability to operate computer software and electronic ordering devices.

• Ability to work nights, weekends and holidays; varying schedule; good attendance required.

• Exposure to potential hazards associated with equipment and work tools.

Work Environment

• Work performed in a temperature‑controlled environment.

• Frequent exposure to refrigerated conditions (around 35°F).

• Possible exposure to freezer conditions (down to -20°F).

• Occasional travel may be required, including overnight travel.