Key Duties & Responsibilities Customer Service & Sales

• Maintains a friendly, enthusiastic atmosphere focused on fast and helpful customer service.

• Assists customers with product suggestions, special orders, and inquiries.

• Responds to phone calls professionally and resolves customer complaints, involving the Store Director when needed.

• Utilizes suggestive selling techniques through phone, intercom, and in-person interactions.

Department Operations

• Possesses full working knowledge of all department duties.

• Prepares, brews, and serves coffee, tea, and food items following company standards.

• Ensures proper product preparation, packaging, and presentation.

• Maintains case cleanliness, visual appeal, and adherence to sanitation standards.

• Ensures correct product temperatures in preparation, storage, and display areas.

• Executes opening and closing procedures for the department.

• Builds displays, rotates stock, and removes outdated or damaged product.

• Maintains compliance with labeling laws, pricing accuracy, code dating, and safety regulations.

• Implements emergency procedures for equipment or software failures.

Equipment Operation

• Operates coffee machines, espresso machines, grinders, blenders, conventional and microwave ovens, and related utensils.

• Uses electronic cash registers, printers, electronic ordering devices, and pallet jacks.

• Maintains and sanitizes all equipment and work areas to company standards.

Staff Leadership

• Schedules, supervises, trains, and assigns duties to department employees.

• Ensures proper staffing to maintain service levels and productivity.

• Trains team members on policies, procedures, recordkeeping, and customer service.

• Identifies high-potential employees for advancement.

• Monitors staff performance and productivity; conducts evaluations.

• Initiates personnel actions including interviews, promotions, transfers, and disciplinary steps.

Inventory & Reporting

• Maintains inventory levels to meet quality, freshness, and divisional standards.

• Oversees product ordering, receiving, load breakdown, verification, and rotation.

• Conducts physical inventory every 4 weeks.

• Completes daily logs, production sheets, par charts, sales and labor reports, and other required documentation.

• Controls shrink, cost, and waste.

• Participates in sales meetings and communicates department goals, performance, and opportunities to staff.

Skills & Physical Requirements

• Strong communication and interpersonal skills; maintains a professional demeanor.

• Thorough knowledge of Starbucks policies, procedures, and product standards.

• Ability to lift up to 40 lbs., stand for extended periods, bend, stoop, reach, push, and pull heavy equipment.

• Manual dexterity and strong eye–hand coordination.

• Mental alertness for accurate and safe task completion.

• Knowledge of basic mathematics, weights and measures, product handling, perishability, and sanitation.

• Must adhere to company grooming standards and dress code.

• Ability to work nights, weekends, and holidays with reliable attendance.

• Comfort with potential workplace hazards (equipment, cleaning supplies, hot surfaces, etc.).

Work Environment

• Frequently works in refrigerated areas around 35°F and occasionally in freezer areas around –20°F.

• May require occasional travel, including overnight.