DUTIES AND RESPONSIBILITIESCustomer Service & Sales

• Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast, friendly service.

• Assist customers by providing product suggestions and filling special orders.

• Answer and respond to incoming calls appropriately; resolve customer concerns and escalate to the Store Director as needed.

• Engage in suggestive selling and other sales techniques via telephone, in‑store intercom, and direct customer interaction.

Operations & Product Preparation

• Possess detailed knowledge of duties performed by all department employees. Oversee and assist with department functions including preparation, brewing, and serving food items.

• Implement proper and efficient product preparation and packaging techniques.

• Use and operate related equipment including kitchen utensils, conventional and microwave ovens, coffee grinders, coffee machines, espresso machines, blenders, printers, and pallet jacks.

• Maintain hot and cold foods to company standards.

• Brew coffee and tea to established quality requirements.

• Operate electronic cash register to total customer bills, accept payment, and provide correct change.

Department Presentation & Cleanliness

• Maintain case cleanliness, visual appeal, and proper product presentation.

• Ensure cleanliness, sanitation, and appearance of the Starbucks area, equipment, and surrounding workspaces.

• Ensure safe work practices and compliance with sanitation standards.

• Maintain proper temperatures during all phases of preparation, display, and storage.

• Build, rotate, and remove outdated or spoiled product as needed.

• Follow all opening and closing procedures for the department.

Leadership, Training & Scheduling

• Schedule, supervise, train, and assign duties to department employees to ensure adequate coverage and service levels.

• Train employees on store policies, sales procedures, and record‑keeping requirements.

• Identify and train high‑potential employees for advancement opportunities.

• Monitor employee productivity and evaluate overall performance.

• Initiate personnel actions including interviews, transfers, promotions, and disciplinary measures.

Inventory, Ordering & Documentation

• Control inventory to ensure adequate product quantity, quality, and freshness; maintain levels according to division directives.

• Stock and rotate product, maintain and organize cooler space.

• Prepare sales and inventory reports.

• Participate in physical inventory conducted every 4 weeks.

• Ensure proper code dating compliance for all department products.

• Perform receiving duties including breaking down loads, verifying orders, inspecting quality, reporting shortages, stocking, and rotating product.

Compliance, Standards & Procedures

• Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.

• Maintain and uphold department standards, including handling of quick‑sale items.

• Implement effective promotional and seasonal displays.

• Follow company procedures to ensure profitability, accuracy, and operational consistency.