DUTIES AND RESPONSIBILITIESCustomer Service & Sales

• Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast, friendly service.

• Assist customers by providing product suggestions.

• Engage in suggestive selling and other sales techniques through telephone, in‑store intercom announcements, and one‑on‑one customer interaction.

• Answer and respond to incoming calls; resolve customer concerns and escalate to the Store Director as necessary.

Department Operations & Merchandising

• Rotate and discard outdated or spoiled product; ensure cleanliness and organization of the work area and department.

• Implement effective promotional and seasonal displays.

• Ensure merchandise is correctly priced, properly displayed, and shelves are clean and well‑maintained.

• Assist in other areas of the Grocery Department as needed.

• Follow and maintain department standards and requirements.

• Ensure correct product preparation techniques are followed.

Inventory Management & Stocking

• Control inventory to maintain adequate quantity, quality, and freshness according to division directives.

• Stock, rotate, and maintain product throughout the department.

• Supervise reclamation processing and maintain orderly, in‑stock conditions in the back room and Dairy Department areas.

• Assist with physical inventory conducted every 6 months.

• Ensure proper code dating compliance for all products.

• Control shrink and cost through proper handling, rotation, and inventory practices.

Equipment Use & Safety

• Use and operate equipment such as pallet jacks, hand trucks, scissors, knives, safety cutters, and Sterilox machines.

• Ensure proper temperature controls are maintained for all products during storage, display, and handling.

• Follow all retail labeling laws, federal and state regulations, company policies, and code‑dating standards.

• Follow workplace safety rules and ensure a safe, clean, and sanitary environment in all work, cooler, equipment, and display areas.

• Implement emergency procedures for equipment or software malfunctions.

Receiving, Documentation & Record Keeping

• Perform receiving duties including breaking down loads, verifying orders using invoices, inspecting quality, reporting shortages, and stocking/rotating product.

• Adhere to temperature and storage guidelines and follow proper packaging techniques.

• Process administrative paperwork and maintain accurate department records.

• Complete and monitor required logs including daily log sheets, sales and labor reports, and other departmental documentation.

Technology & Compliance

• Operate computer software and electronic ordering devices.

• Comply with and ensure compliance with company grooming standards and dress code.

• Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.