Duties and Responsibilities

• Assists the Service Operations Manager with daily job duties and responsibilities.

• Champions corporate and division customer service programs to meet or exceed customer service goals.

• Assists in directing and supervising front‑end operations, including customer traffic flow, lane coverage, and cleanliness of the front‑end sales floor, restrooms, entryway, and parking lot.

• Assists in maintaining a fresh, full appearance of checkstand merchandisers; ensures checkstands remain clean and properly signed.

• Complies with and ensures compliance with Company policies and procedures including:

• Cash handling

• Employee purchase policy

• Restricted product sales (alcohol/tobacco)

• Coupon and gift card policies

• Scan accuracy

• Supervision of minor employees

• Product return policy

• WIC

• Sanitation, safety, and security

• Grooming and dress code

• Check acceptance policies

• Reports all policy violations to store management.

• Ensures accurate operation and functionality of the POS system.

• Assists with cash‑flow responsibilities including safe transactions, till issues/pickups, check acceptance, refunds, and monitoring cashier cash‑handling procedures.

• Coordinates with the Scan/FMC Team to ensure scanning file issues are corrected promptly.

• May perform duties such as running till totals, preparing and proofreading daily deposit slips, and completing required front‑end forms.

• Reports operational problems to the Service Operations Manager.

• Serves as a cashier when needed.

• Maintains thorough knowledge of Customer Service Center operations and provides services to customers as required.

• Answers and responds to incoming calls appropriately.

• Performs all job duties with honesty, integrity, and full compliance with Company policies.

• Performs additional duties as required.

Physical and General Requirements

• Thorough knowledge of front‑end operations, policies, and procedures.

• Ability to perform basic math calculations, including addition, subtraction, and percentage calculations.

• Friendly, courteous, and able to maintain composure when dealing with customers, coworkers, and vendors.

• Able to handle interruptions, customer complaints, and multitask effectively.

• Strong written and verbal communication skills; professional demeanor and leadership skills required.

• Must have legible handwriting and be able to follow written instructions.

• Works with multiple front‑end systems; uses computer software and electronic devices for sales tracking and scheduling.

• Stands for long periods; frequently walks, bends, stoops, kneels, twists, and turns.

• Frequently lifts and maneuvers items up to 50 lbs; manual dexterity and good eye‑hand coordination are required.

• Uses cleaning supplies and related equipment such as mops, brooms, and chemicals.

• May be required to work nights, weekends, and holidays; schedule varies. Good attendance is essential.

• Uses calculators, telephones, computers, keyboards, and other office equipment.

• Complies with Company grooming standards and dress code, including safety shoes, gloves, aprons, head coverings, etc.

Work Environment

• Primarily works in a temperature‑controlled store environment.

• May be exposed to varying weather conditions while performing outdoor duties.

• Exposed to parking lot traffic, moving carts, and varying traction conditions, especially in inclement weather.

• Frequent exposure to both hot and cold products.