Duties and Responsibilities

• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly Customer Service.

• Assists customers by making product suggestions.

• Engages in suggestive selling and other sales techniques via telephone, intercom announcements, and direct customer interaction.

• Answers incoming calls, resolves customer complaints appropriately, and escalates to the Store Director as needed.

• Rotates and discards outdated or spoiled products; maintains cleanliness of the department and work area.

• Implements effective promotional and seasonal displays.

• Ensures merchandise is accurately priced, properly displayed, shelves are clean, and fixtures are well maintained.

• May assist in other areas of the Grocery Department as required.

• Follows and maintains department standards and requirements.

• Maintains working knowledge of company policies and guidelines outlined in the Albertsons/Tom Thumb Employee Handbook.

• Ensures proper code dating practices are followed for all department products.

• May assist with semi-annual physical inventory.

• Controls inventory to ensure adequate quantity, quality, and freshness; maintains inventory levels according to division directives. Stocks and rotates product regularly.

• Supervises reclamation processing; maintains orderly, in-stock backroom and Frozen Food Department conditions.

• Controls shrink and cost.

• Implements correct product preparation techniques and operates related equipment including pallet jacks, hand trucks, safety cutters, knives, scissors, and Sterilox machines.

• Performs receiving duties including breaking down loads, verifying invoices, inspecting product quality, reporting shortages, stocking, and rotating.

• Adheres to product temperature, storage, packaging, and administrative recordkeeping requirements.

• Accurately completes, maintains, and monitors daily log sheets, sales and labor records, and other required paperwork.

• Ensures proper product temperature levels; complies with labeling laws, state/federal regulations, and company coding policies.

• Follows all workplace safety rules and regulations.

• Ensures sanitation, cleanliness, and safety of work areas, coolers, equipment, and displays—including code date compliance.

• Executes emergency procedures when equipment or software malfunctions occur.

• Operates computer software and electronic ordering devices to place product orders.

• Ensures compliance with company grooming standards and dress code.

• Performs all duties safely, accurately, and with honesty and integrity.

• Performs other necessary or assigned duties.

Skills and Physical Requirements

• Strong communication and interpersonal skills with the ability to maintain a professional demeanor with customers and coworkers.

• Ability to frequently reach, lift, and maneuver objects up to approximately 50 lbs; frequent bending, stooping, and reaching.

• Ability to push/pull fully loaded hand trucks and pallet jacks; performs repetitive arm movements for product preparation and display.

• Requires manual dexterity, good eye-hand coordination, and the ability to stand for extended periods.

• Mental alertness required to ensure safe and accurate work.

• Basic math skills; understanding of weights, measures, product varieties, perishability, sanitation, labeling, and department procedures.

• Operates telephones, pallet jacks, hand trucks, knives, scissors, safety cutters, and Sterilox equipment.

• Uses cleaning supplies and equipment safely.

• Uses computer software and electronic ordering systems.

• May be required to work nights, weekends, and holidays; schedule varies. Reliable attendance required.

• Exposure to potential hazards associated with equipment and tools.

Work Environment

• Primarily works in a temperature-controlled environment.

• Frequent exposure to refrigerated areas (~35°F).

• Possible exposure to freezer temperatures (-20°F) while handling frozen items.

• Occasional travel—including overnight—may be required.