Duties and Responsibilities Customer Service & Relationship Management

• Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly service.

• Model positive customer, associate, and vendor relations in all interactions.

• Engage in suggestive selling and other sales techniques to support sales growth.

• Answer incoming calls promptly; resolve customer complaints professionally and escalate to the Store Director when required.

Fuel Center Operations & Compliance

• Oversee total Fuel Center operations, including planning, organizing, and directing daily activities.

• Conduct daily inspections and initiate corrective actions to ensure compliance with pump maintenance, safety, and security requirements.

• Maintain proper fuel pump cleaning and maintenance procedures.

• Comply with and enforce Fuel Center operating guidelines, including environmental and regulatory compliance requirements.

• Complete all required reports accurately and on time.

• Implement emergency procedures in the event of pump, equipment, or software malfunctions.

• Maintain required certification for Stage 1 Vapor Recovery Controls and a working knowledge of the fuel monitoring system.

Pricing, Billing & Competitive Checks

• Comply with fuel pricing procedures, billing requirements, and reconciliation processes.

• Complete competitive fuel price checks and implement price changes on pumps and signage as directed.

• Ensure compliance with all company and state inspection guidelines.

Cash Handling & Sales Transactions

• Accurately operate checkstand equipment including cash registers, integrated fuel systems, electronic payment systems, scanners, and scales.

• Follow all company cash‑handling, product return, restricted product, coupon, gift card, and WIC policies.

• Handle all monetary transactions accurately, including cash, charges, gift cards, food stamps, coupons, and refunds.

• Complete cash drops as required and maintain accurate till organization.

• Ensure compliance with laws relating to the sale of lottery tickets, gasoline, automotive products, alcoholic and non‑alcoholic beverages, batteries, candy, and tobacco products.

Inventory, Merchandising & Product Quality

• Control inventory to ensure adequate product quantity, quality, and freshness in accordance with division directives.

• Stock, rotate, and maintain product; organize cooler and storage areas for accuracy and efficiency.

• Maintain proper temperatures during all phases of product storage, display, and handling.

• Build displays, rotate product, and remove outdated or spoiled items.

• Participate in physical inventory every four weeks for applicable products.

Leadership, Scheduling & Staff Development

• Schedule, supervise, train, and assign duties to department employees to ensure adequate coverage and service standards.

• Train employees on store policies, sales procedures, and record‑keeping expectations.

• Identify and develop employees with high potential for advancement.

• Monitor productivity and evaluate employee performance.

• Initiate personnel actions including interviews, transfers, promotions, and disciplinary measures.

• Maintain working knowledge of opening and closing procedures.

Documentation, Reporting & Administrative Tasks

• Maintain accurate department records including daily/weekly inspections, logs, purchase reports, sales, and labor documentation.

• Ensure accuracy and completeness of all administrative paperwork.

Safety, Cleanliness & Compliance

• Ensure compliance with all workplace safety rules and regulations.

• Maintain a safe, clean, and sanitary work environment, including equipment, pumps, and display areas.

• Comply with retail labeling laws, federal and state regulations, code‑dating policies, and company operating standards.

• Follow and enforce company grooming standards and dress code.