Duties and Responsibilities Customer Service & Sales Support

• Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly service.

• Assist customers with product suggestions and special orders as needed.

• Answer incoming calls promptly; resolve customer concerns professionally and escalate to the Store Director when appropriate.

• Engage in suggestive selling and other sales techniques through phone, intercom, and direct customer interactions.

Department Operations & Beverage/Food Preparation

• Demonstrate complete working knowledge of duties performed by all department employees; assist with preparation, brewing, and serving of food and beverage items.

• Implement proper and efficient product preparation and packaging techniques.

• Operate all related equipment, including kitchen utensils, conventional and microwave ovens, coffee grinders, coffee machines, espresso machines, blenders, printers, and pallet jacks.

• Maintain hot and cold foods according to company standards.

• Brew coffee and tea following established recipes and standards.

• Operate the electronic cash register, total customer bills, accept payments, and provide correct change.

• Maintain knowledge of proper procedures and the approved coffee bar layout.

Cleanliness, Safety & Quality Control

• Maintain case cleanliness, visual appeal, and sanitation of the Starbucks area and all equipment.

• Ensure all work areas meet company safety and sanitation standards.

• Maintain proper temperatures during all phases of preparation, display, and storage.

• Enforce proper code‑dating procedures for all products within the department.

Leadership, Scheduling & Staff Development

• Schedule, supervise, train, and assign duties to department employees to ensure adequate coverage and service levels.

• Train team members on store policies, sales techniques, and record‑keeping procedures.

• Identify and support employees with high potential for advancement.

• Monitor employee productivity and evaluate overall performance.

• Initiate personnel actions including interviewing, transfers, promotions, and disciplinary actions as needed.

• Possess a thorough understanding of opening and closing procedures.

Inventory, Merchandising & Cost Control

• Control inventory to ensure adequate product quantity, quality, and freshness in accordance with division directives.

• Stock, rotate, and organize products; maintain an orderly cooler and storage areas.

• Build displays, rotate product, and discard outdated or spoiled items.

• Implement effective promotional and seasonal merchandising displays.

• Manage shrink and department costs effectively.

• Prepare sales and inventory reports; participate in physical inventory every four weeks.

Receiving, Documentation & Compliance

• Perform receiving duties including breaking down loads, verifying orders against invoices, inspecting product quality, reporting shortages, stocking, and rotating product.

• Adhere to temperature and storage guidelines and follow proper packaging techniques.

• Process administrative paperwork and maintain accurate department records.

• Accurately complete, maintain, and monitor daily logs, production charts, sales and labor reports, and other required documentation.

• Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.