DUTIES AND RESPONSIBILITIESCustomer Service & Sales

• Maintain an atmosphere of enthusiastic customer awareness with a strong emphasis on fast, friendly customer service.

• Assist customers by making product suggestions, filling special orders, and offering food‑preparation recommendations.

• Engage in suggestive selling through telephone interactions, in‑store announcements, and one‑on‑one customer interaction.

• Answer incoming calls professionally; resolve customer concerns appropriately and escalate to the Store Director when necessary.

Beverage Preparation, Quality & Safety

• Possess full knowledge of all department duties, including preparation, brewing, and serving beverages and food items.

• Maintain proper and efficient product preparation and packaging techniques for all Starbucks products.

Operate all Starbucks‑related equipment, including:

• Coffee grinders, coffee machines, espresso machines

• Blenders, ovens (conventional & microwave)

• Kitchen utensils, scales, printers, and pallet jacks

• Brew coffee and tea according to company standards.

• Maintain hot and cold food items per temperature and quality guidelines.

• Ensure product temperatures are maintained in all stages of preparation, display, and storage.

Customer Transactions & Register Operations

• Operate electronic cash registers accurately to total customer purchases.

• Accept various forms of payment and provide correct change.

• Ensure proper procedures and workflow for the Starbucks coffee bar layout.

Department Cleanliness, Sanitation & Presentation

• Maintain case cleanliness, sanitation, and visual appeal of all Starbucks displays.

• Ensure the cleanliness and safe operation of all Starbucks equipment and the surrounding work environment.

• Maintain orderly, stocked, and visually appealing displays, rotating and removing outdated or spoiled products promptly.

• Ensure compliance with company sanitation, safety, and cleanliness standards.

Team Leadership & Training

• Schedule employees to ensure proper coverage and service levels.

• Supervise, train, and assign duties to Starbucks team members.

• Train employees in store policies, customer service expectations, beverage preparation, and proper record‑keeping procedures.

• Identify employees with strong potential and support development toward advancement opportunities.

• Monitor employee productivity and evaluate overall performance.

• Initiate personnel actions such as interviews, transfers, promotions, and disciplinary steps.

Operations & Department Management

• Plan daily Starbucks operations and monitor production processes to ensure efficiency and profitability.

• Prepare sales and inventory reports; conduct physical inventory every 4 weeks.

• Maintain and organize the cooler and back‑room storage areas.

• Manage and control inventory to ensure adequate product quantity, quality, and freshness in accordance with division standards.

• Build and maintain promotional and seasonal beverage displays.

• Understand and execute all opening and closing procedures for the Starbucks department.

• Maintain working knowledge of company policies as outlined in the Albertsons/Tom Thumb Employee Handbook.

Receiving, Stocking & Administrative Responsibilities

Perform receiving duties including:

• Breaking down loads

• Verifying orders using invoices

• Inspecting product quality

• Reporting shortages

• Stocking and rotating product

• Adhere to proper temperature and storage guidelines.

• Follow correct packaging and labeling procedures.

• Process administrative paperwork and maintain accurate departmental records.