DUTIES AND RESPONSIBILITIESCustomer Service & Communication

• Maintain an atmosphere of enthusiastic customer awareness, emphasizing fast and friendly service.

• Assist customers by making product suggestions.

• Engage in suggestive selling through telephone, in‑store intercom announcements, and one‑on‑one customer interaction.

• Answer and respond to incoming calls appropriately.

• Receive and resolve customer complaints, escalating to the Store Director as needed.

Grocery Operations & Merchandising

• Assist with planning nightly operations and monitor production processes according to company procedures and profitability goals.

• Build grocery displays, rotate product, and remove outdated or spoiled items.

• Ensure shelves are correctly priced, fully stocked, clean, and properly maintained.

• Maintain overall cleanliness and organization of the work area and department.

• Implement effective promotional and seasonal displays.

• Assist with coordinating grocery sales promotions.

• Follow and maintain all department standards and requirements.

• Ensure proper code dating procedures are enforced for all products in the department.

Supervision & Employee Support

• Monitor employee productivity and performance.

• Possess specific knowledge of duties performed by all department employees, including Opening/Closing, Dairy, and Frozen.

• Supervise, train, and assign duties to department employees.

• Train staff on store policies, sales techniques, and record‑keeping procedures.

• Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.

Inventory, Reclamation & Stock Management

• Control inventory to maintain adequate product quantity, quality, and freshness according to division directives.

• Stock and rotate products to ensure freshness and availability.

• Supervise processing of reclamation and maintain organized, in‑stock conditions in the back room and all Grocery Department areas.

• Assist with physical inventory conducted every six months.

• Control shrink and manage costs through proper product handling and rotation.

Receiving, Documentation & Compliance

Perform receiving duties including:

• Breaking down loads

• Verifying orders using invoices

• Inspecting product quality

• Reporting shortages

• Stocking and rotating product

• Follow product temperature and storage guidelines and adhere to proper packaging techniques.

• Process administrative paperwork and maintain accurate department records.

• Accurately complete and monitor daily log sheets, sales and labor reports, and other required paperwork.

• Ensure proper temperature levels for all products.

• Comply with retail labeling laws, federal and state regulations, Company policies, and code dating requirements.

Equipment Operation

• Safely use and operate equipment including pallet jacks, hand trucks, scissors, knives, safety cutters, and Sterilox machines.