Position Summary

The General Merchandise (GM) Manager is responsible for leading all non-perishable departments, driving sales and profitability, and maintaining high standards for merchandising, inventory control, and customer service. This role partners closely with store leadership to execute company initiatives, develop associates, and ensure an organized, compelling shopping experience.

Key Responsibilities Department Leadership & Operations

• Oversee all GM departments, including seasonal, center-store non-food, and promotional areas
• Ensure daily execution of merchandising standards, signage, pricing accuracy, and planograms
• Maintain clean, organized, and safe sales floor and backroom conditions
• Execute resets, transitions, and seasonal changeovers on time and to standard

Sales & Financial Performance

• Drive sales through effective product placement, promotional execution, and in-stock conditions
• Manage inventory levels, reduce shrink, control damages, and ensure proper receiving processes
• Monitor key performance indicators and take corrective action as needed
• Support margin goals through effective ordering, markdown management, and inventory turns

Team Leadership & Development

• Hire, train, coach, and develop department associates and supervisors
• Schedule labor effectively to support business needs and productivity goals
• Set clear expectations, provide regular feedback, and conduct performance evaluations
• Promote a culture of accountability, teamwork, and continuous improvement

Customer Experience

• Ensure associates deliver friendly, helpful, and knowledgeable service
• Resolve customer concerns promptly and professionally
• Maintain strong in-stock and presentation standards to support customer satisfaction

Compliance & Safety

• Ensure compliance with company policies, safety procedures, and loss prevention standards
• Partner with store leadership on audits, inspections, and company initiatives

Qualifications

• Previous retail leadership experience, preferably in general merchandise or multi-department operations
• Strong business acumen with the ability to analyze sales, inventory, and labor metrics
• Effective communicator with proven leadership and coaching skills
• Strong organizational and time-management abilities
• Ability to work a flexible schedule, including weekends, evenings, and holidays

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift, push, and pull merchandise as required