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Albertsons
Albertsons

Grocery company.

Service Supervisor

职能零售
级别Lead级
地点Fort Worth, TX, United States
方式现场办公
类型全职
发布2周前
立即申请

Position Summary:

The Service Supervisor supports front-end operations by leading service teams, ensuring excellent customer experiences, and maintaining strong execution of company policies and service standards. This role assists department leadership with daily operations, staffing, training, and problem resolution while serving as a visible leader on the sales floor.

Key Responsibilities:

Customer Service & Front-End Operations

  • Ensure a consistently positive customer experience by modeling exceptional service behaviors
  • Address customer questions, concerns, and escalations promptly and professionally
  • Support front-end operations including lanes, self-checkout, service desk, and customer flow
  • Ensure cleanliness, organization, and merchandising standards are maintained

Team Leadership & Coverage

  • Supervise and support cashiers and service clerks during assigned shifts
  • Assist with onboarding, training, and coaching of front-end associates
  • Provide real-time direction, coverage adjustments, and break/lunch coordination
  • Recognize performance and provide constructive feedback to promote accountability

Cash Handling & Controls

  • Support cash office functions, register accountability, and cash-handling procedures
  • Assist with opening, closing, and mid-shift cash pulls as assigned
  • Monitor shrink prevention practices and ensure policy compliance

Scheduling, Productivity & Standards

  • Partner with department leadership to support labor efficiency and service coverage
  • Help execute promotions, ad changes, and company initiatives
  • Maintain operational logs and required documentation
  • Ensure compliance with safety, sanitation, and company procedures

Qualifications:

  • High school diploma or equivalent (required)
  • Previous customer service or retail leadership experience preferred
  • Strong communication and customer engagement skills
  • Ability to supervise multiple work areas in a fast-paced environment
  • Flexible availability including evenings, weekends, and holidays
  • Ability to stand for extended periods and lift up to 40 pounds

Core Competencies

  • Customer-focused leadership
  • Team coordination and supervision
  • Problem-solving and conflict resolution
  • Attention to detail and operational follow-through

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关于Albertsons

Albertsons

Albertsons Companies, Inc. is an American grocery company founded and headquartered in Boise, Idaho.

10,001+

员工数

Boise

总部位置

$8.3B

企业估值

评价

10条评价

3.6

10条评价

工作生活平衡

3.2

薪酬

2.8

企业文化

3.8

职业发展

2.9

管理层

3.1

65%

推荐率

优点

Good training and learning opportunities

Supportive management and environment

Friendly coworkers and teamwork

缺点

Pay could be better

Limited advancement opportunities

High turnover and stress

薪资范围

671个数据点

L2

L6

Senior/L5

L3

L4

L5

L2 · Business Analyst L2

0份报告

$60,450

年薪总额

基本工资

$24,180

股票

$30,225

奖金

$6,045

$42,315

$78,585

面试评价

1条评价

难度

2.0

/ 5

时长

14-28周

录用率

100%

体验

正面 100%

中性 0%

负面 0%

面试流程

1

Application Review

2

HR Screen

3

Phone Interview

4

Background Check

5

Offer

常见问题

Behavioral/STAR

Past Experience

Customer Service

Pharmacy Knowledge

Culture Fit