Duties and Responsibilities Customer Service

• Maintains an atmosphere of enthusiastic customer awareness with fast, friendly service.

• Assists customers with product suggestions and basic product knowledge.

• Makes in‑store intercom announcements when needed.

• Responds appropriately to customer complaints and escalates issues to the Store Director when necessary.

Produce Operations & Merchandising

• Assists in planning daily operations and monitoring production processes.

• Trims, cuts, wraps, trays, displays, rotates, and waters produce.

• Builds produce displays, including seasonal and promotional sets.

• Helps oversee the Salad Bar and Fresh‑Made areas (where applicable).

• Ensures department cleanliness and professional presentation at all times.

Freshness, Rotation & Inventory

• Ensures all product meets company freshness, quality, and safety standards.

• Rotates product using FIFO and removes outdated or spoiled items.

• Maintains and organizes produce coolers.

• Assists with controlling inventory levels to meet company directives.

• Participates in physical inventory every 4 weeks.

Leadership & Staff Support

• Monitors productivity of department employees and provides coaching.

• Assists with scheduling staff to ensure proper coverage and service levels.

• Provides training on produce standards, policies, sanitation, and operational procedures.

• Helps identify employees with potential for advancement.

Receiving & Record Keeping

• Breaks down loads, verifies orders with invoices, inspects quality, and reports shortages.

• Stocks and rotates product according to temperature and storage guidelines.

• Accurately completes and reviews the Fresh‑Made Production Chart, daily logs, sales, labor sheets, and other required paperwork.

Compliance & Safety

• Ensures correct code‑dating, labeling, and adherence to retail regulations.

• Maintains safety, sanitation, and cleanliness in coolers, prep areas, and sales floor.

• Implements emergency procedures for equipment and software malfunctions.

• Follows and enforces company grooming and dress code standards.

Skills and Physical Requirements

• Strong communication and interpersonal skills.

• Ability to lift, carry, and maneuver up to 60 lbs frequently.

• Frequent bending, stooping, reaching, pushing, and pulling loaded carts.

• Manual dexterity and good eye‑hand coordination.

• Able to stand for long periods and work in a fast‑paced environment.

• Knowledge of produce quality, perishability, sanitation requirements, and handling standards.

• Basic math skills (weights, measures, shrink control).

• Operates pallet jack, hand truck, knives, scissors, safety cutters, and Sterilox machine.

• Must work nights, weekends, and holidays as required; consistent attendance is essential.

Work Environment

• Temperature‑controlled environment.

• Frequent exposure to refrigerated conditions (~35°F).

• Occasional overnight travel may be required.