Overview

Are you ready to lead a Home Shopping team in a fast‑paced environment at the forefront of the grocery service industry? Are you energized by digital and online retail, and motivated by the opportunity to make a meaningful impact? This role is ideal for a natural leader who thrives in a dynamic setting and is passionate about guiding a dedicated team toward exceptional service.

As a Home Shopping Department Manager, you will oversee all aspects of online order fulfillment—from selecting high‑quality products to ensuring accurate, on‑time delivery. You will lead a team of 15–30 associates responsible for picking, staging, loading, and delivering customer orders. This role requires strong multitasking, problem‑solving, and leadership skills, all while maintaining a customer‑first mindset and driving E‑Commerce performance.

Key AccountabilitiesE‑Commerce Operations & Order Accuracy

• Manage day‑to‑day E‑Commerce operations and oversee picker performance.

• Ensure all customer orders are accurately selected, staged, and prepared for delivery on time.

• Maintain high standards in product selection, especially produce quality and in‑code items.

• Audit completed orders for accuracy and quality.

• Achieve and maintain productivity goals, including a minimum of 90 picks per hour for the department.

Product Availability & In‑Stock Management

• Partner with Store Directors, department heads, receivers, vendors, and Operations Managers to ensure product availability.

• Manage re‑shop processes to minimize out‑of‑stocks and substitutions.

• Forecast future item demand and ensure readiness for peak shopping periods.

Meet critical performance targets, including:

• 97% in‑stock fulfillment

• Less than 3% out‑of‑stocks

• Zero missing items

• Collaborate with drivers and observe shoppers regularly to ensure best practices are being followed.

Leadership, Staffing & Training

• Partner with leadership to interview, hire, train, coach, mentor, and manage department associates.

• Create and manage weekly schedules to achieve efficiency, labor goals, and performance expectations.

• Participate in required weekly meetings with Store Directors and department managers.

Customer Service & Engagement

• Proactively manage customer communication, responding to calls and inquiries promptly.

• Reach out to customers as needed to address order issues, provide updates, or support service recovery.

• Process customer refunds in a timely and accurate manner while maintaining a high standard of service.

Asset, Equipment & Inventory Control

• Manage all E‑Commerce equipment, assets, and undelivered product.

• Monitor and maintain proper use of tools, carts, handheld devices, and staging areas.

• Support shrink reduction efforts and manage department resources responsibly.

Technology & Reporting

• Use company E‑Commerce systems and applications to manage orders, schedule staff, communicate directives, and track performance.

• Review reporting dashboards and operational data to drive informed decisions and continuous improvement.

Drive‑Up & Delivery Support

• Perform services for drive‑up and partnered delivery agents as needed, ensuring customers receive orders promptly and accurately.